Customer Service Management
Resume:
SERGEY BOGDASHKIN
*****.*******@*****.***
PROPERTY MANAGEMENT QUALIFICATIONS
Property manager with more than fifteen years of experience ensuring profitability and developing strong tenant relationships; Accomplished leader repeatedly recognized for outstanding performance, exceeding goals, and generating new revenues; History of excellence in interpersonal communication, relationship development, and establishing rapport; Expert ability to train clients and educate tenants while clarifying complex issues; Proven ability to save costs and grow revenue through analytical thinking and financial management. CORE STRENGTHS
Leadership & Management
• Relationship Building & Retention
• Analytical & Decision Making Skills
• Tenant Relationship Management
• Complex Problem Resolution
Property Management Expertise
• Customer Service / Client Satisfaction
• Research & Market Analysis
• Budget, Forecasting & Reporting
• Mediation / Contract Negotiation
PROFESSIONAL EXPERIENCE
Property Manager
Observatory Place Plaza – Richmond Hill, ON & Silver Mile Plaza – Scarborough, ON 2010 - 2014
• Carried out all the work for the functioning of the plazas: ordering supplies, monitoring the cleanliness of the inside and outside, creating and executing property renovations and tenant lease agreements, secured insurance and sought mortgage companies
• Maintained occupancy and rental income levels, continuously monitor the payment of rent and, if necessary, take various measures including closure of the store
• Assessed the need for major repairs (roof replacement, asphalt parking lot, air conditioning), screened and hired contractors
• Checked construction progress on a weekly basis, identifying any problem areas and requesting the Contractor involved to take action, where required. Ensured compliance with the local laws and regulations
• Participated in project meetings and strategy sessions; coordinating activities in conjunction with engineering, construction and project management.
• Determined the need for and installed surveillance cameras, replaced the fire alarm system, determined that the outdated automation system of the central air conditioner had inefficient consumption of electricity and began its replacement.
General Contractor / President
Buildbridge Inc., Toronto, ON 2001 - 2010
• Led the planning, budgeting, and direction of all construction projects.
• Properly maintained all on-site equipment and vehicles.
• Oversaw resolution of all issues during the project construction and commissioning phases.
• Qualify competitive subcontractor bids prior to execution of contracts.
• Educated sub-contractors on quality standards throughout the construction process.
• Performed construction site pre-inspection and coordinated post-construction audits. SKILLS ACTIVITIES & INTEREST
Languages: Fluent in Russian; Conversational proficiency in Cossack Certifications & Training: Electrician Licence, Mortgage Agent Licence, QuickBooks training program Activities: Mechanical, electrical, HVAC, building codes and regulation, project budgeting, cost control, and plumbing knowledge
Interests: Hockey, Tennis, Ecological Farming, Sustainable Energy
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