Receptionist / Admistrative Assistant / Customer Service

Objective

To obtain a challenging position that will allow me to utilize my knowledge and skills as well as enhance my growth within the workforce industry.

Belk, Inc. (Pineville, NC)

Customer Service Supervisor (July 1991 – May 2016)

Management

Developed employee schedules depending on work flow and in accordance to budgeted hours.

Supervised over 10+ employees during various business hours.

Coached employees on performance and effectiveness of staff, recognizing when additional training was necessary.

Ensured store funds were accounted accurately and researched any cash discrepancies.

Maintained continuous communication with corporate while verifying invoices for payment.

Audited any merchandise shipped out to ensure excellent customer satisfaction.

Customer Service

Maintained professionalism by directing calls to appropriate personnel on a mutli line phone system.

Resolved escalated Belk, Inc. related calls and provided an excellent one call resolution to maintain great customer service.

Engaged in servicing customer payments.

Hanford’s Wholesale Florist, Inc. (Charlotte, NC)

Receptionist (November 1982 – October 1990)

Communicated with customers to build a business relationship.

Engaged in servicing customer payments.

Coordinated bank deposits to maintain cash control.

Prepared invoices for all purchases within the business.

Education

South Point High School (1978-1981)

Graduated

King’s College (1981-1982)

Graduated (Accounting Certificate)

Skills and Abilities

PC literate in Windows Environment

Training & skill development

Competent & willing learner/listener

Excellent written & oral communication skills

Data entry abilities

Data collecting

Advanced internet knowledge & search techniques

Experience with Microsoft Office (Word & Excel)

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