Customer Service Data Entry
Resume:
Barbara A Golden
Philadelphia, Pa 19111
Home Phone 215-***-****
Cell Phone 215-***-****
**************@*****.***
Objective:
To Obtain a clerical position utilizing my knowledge and skills in providing support to management with the ability to multi-task in an office environment.
Qualifications:
Adept a building strong interpersonal communication with a diverse range of customers, co-workers and management
Demonstrated expertise in data entry, telephone support, customer service.
Able to prioritize and complete projects and reports in a timely and accurate manner.
Quick learner, adapting to added assignments and changing environments.
Knowledge and use of MS Word, Data Entry, Excel.
Professional Experience
City of Philadelphia
Clerk III
May 1990-February 2008
(Opted for Early Retirement in 2008 through City Deferred Option Retirement Program /aka DROP)
Responsible for payroll for 70 employees, along with keeping up-to-date records employee vacation and sick time usage.
Prepared and aided employees in completing injury and vehicle accident reports and forwarding them to proper departments.
Keeping track of all employee follow-up appointments with Industrial Health Clinic along with proper paper work forwarded to Safety Office, Streets Personnel and copies in personnel files.
Handled large volume of phone calls from citizens with complaints of malfunctioning traffic signals, damaged or missing traffic signs and other complaints wherein I directed them to the correct department and/or employee.
Responsible for all correspondence and reports, filing, photocopying, faxing.
Communicated with sign and signal crews by Municipal Radio in regards to work related problems in the field.
Maintained supplies and working operation of photocopier and fax machine.
Typed instructions for supervisors in utilizing, completion and expediting correct forms for distribution to Industrial Health Clinic, Safety Office, Personnel Office, etc.
I was the only Clerical Support at this facility.
Education
Jules E Mastbaum Technical High
Philadelphia, Pa
Business /Academic Diploma
Barbara A Golden
8522 Alicia St
Philadelphia, Pa 19111
Home Phone 215-***-****
Cell Phone 215-***-****
**************@*****.***
Objective:
To Obtain a clerical position utilizing my knowledge and skills in providing support to management with the ability to multi-task in an office environment.
Qualifications:
Adept a building strong interpersonal communication with a diverse range of customers, co-workers and management
Demonstrated expertise in data entry, telephone support, customer service.
Able to prioritize and complete projects and reports in a timely and accurate manner.
Quick learner, adapting to added assignments and changing environments.
Knowledge and use of MS Word, Data Entry, Excel.
Professional Experience
City of Philadelphia
Clerk III
May 1990-February 2008
(Opted for Early Retirement in 2008 through City Deferred Option Retirement Program /aka DROP)
Responsible for payroll for 70 employees, along with keeping up-to-date records employee vacation and sick time usage.
Prepared and aided employees in completing injury and vehicle accident reports and forwarding them to proper departments.
Keeping track of all employee follow-up appointments with Industrial Health Clinic along with proper paper work forwarded to Safety Office, Streets Personnel and copies in personnel files.
Handled large volume of phone alls from citizens with complaints of malfunctioning traffic signals, damaged or missing traffic signs and other complaints wherein I directed them to the correct department and/or employee.
Responsible for all correspondence and reports, filing, photocopying, faxing.
Communicated with sign and signal crews by Municipal Radio in regards to work related problems in the field.
Maintained supplies and working operation of photocopier and fax machine.
Typed instructions for supervisors in utilizing, completion and expediting correct forms for distribution to Industrial Health Clinic, Safety Office, Personnel Office, etc.
I was the only Clerical Support at this facility.
Education
Jules E Mastbaum Technical High
Philadelphia, Pa
Business /Academic Diploma
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