Sales Customer Service

PAUL D. BENDER

https://www.linkedin.com/in/paul-bender-0565b616

Akron, NY 14001 716-***-**** *******@*********.**.***

PROFESSIONAL SUMMARY

Dynamic team oriented leader with a strong history of process improvement and streamlined operations, resulting in lowered costs and improved customer retention. Results oriented multi-tasker that has both sales and operational experience with desire to leverage unique talents to help grow market share. Proven to learn quickly and adapt well to eminent changes. Adaptable to sales, operations, project management and process improvement, depending upon where company needs most help.

AREAS OF EXPERTISE

Process Improvement / Lean Manufacturing

Project / Operations Management

Strategic Planning / Production

Time Management / Scheduling

Problem Analysis / Resolution

Start-up Specialist

Team Training / Supervision / Leadership

Automated Systems Operation

Sales, Customer Service / Support

Inventory and Cost Control

Product R&D / Testing

Vendor Negotiations / Purchasing

Process Re-Engineering

Quality Control / Troubleshooting

PROFESSIONAL EXPERIENCE

MAYER BROTHERS APPLE PRODUCTS West Seneca, NY

Process Improvement Technician/Production Supervisor 9/15 to 6/16

Supervised the gallon water bottling department, Increasing Net Income by 15% from this time last year.

Realized $115,000.00 in savings over a 9 month period due to process improvements, quality improvements in vendor products and local outsourcing of machine parts.

Achieved the highest report card rating of 99.34% from our largest customer for on time delivery, the highest rating ever achieved in the 2 years of tracking this data.

Played a large role in winning a 2 year contract extension which was awarded for two reasons:

oOn Time Product Delivery, accomplished through efficient production scheduling and

oQuality Packaging, accomplished through ongoing packaging quality improvement initiatives.

Generated the Daily Production Schedules and wrote an SOP outlining the schedule generating protocol.

oDeveloped SOP’s for all aspects of the gallon bottling department which helped streamline training, ensure safety, reduce set up time, reduce waste and improve quality and production throughput.

Develop process improvements and waste reduction initiatives in the single serve water bottling department to increase product throughput, increase quality and reduce waste.

TYCO INTEGRATED SECURITY Tonawanda, NY

Commercial Account Executive 4/15 to 9/15

Consult with business owners to help mitigate security challenges that pose a threat to their productivity and profitability with a strong emphasis on Project Management and exceeding sales initiatives.

Work closely with clients to identify areas of concern, providing a comprehensive Security Review developing a complete solution, reducing liability and providing a measurable return on investment.

PAUL D. BENDER CONT.’D (PAGE 2 OF 2)

ADT SECURITY SERVICES Cheektowaga, NY

Small Business Sales Representative 10/08 to 3/15

Drive sales by managing full lifecycle of account development, from cold-calling, through establishment and deal closure; follow up to capitalize on customer relations, referrals, and product up-selling.

oHeavy Hitter Employee of the Year Award in 2012 and 2013.

oCenturion Club status in 2012 and 2013 and #1 Net Sales Producer in Northeast Sales Region.

oLeading sales person in UNY District 2012-2015.

oBackup District Manager Role; 4 cities with 11 employees.

ASHTON-POTTER USA, LTD. Williamsville, NY

Security Printer – Lead Pressman 9/94 to 3/08

Selected by executive management to develop pressroom in new start-up facility and established national and international vendor relationships.

oHired, trained, and led 10 non-union employees in 24 x 7 three-shift environment.

oCollaborated extensively with engineers and consultants to develop ongoing press improvements.

Planned and implemented aggressive production initiatives in high-security printing environment.

oDeveloped ISO SOPs and performed continuous quality control assessments of all security products.

oAchieved 116% production attainment, reduced waste by 50% and set up time by 40%.

oReceived four special recognition letters from customer leadership for successful printing trial, establishing new process standards, contributions to new programs, and spearheading important project.

EDUCATION & PROFESSIONAL DEVELOPMENT

Tyco Commercial Sales Academy – Boca Raton, FL

Heavy Hitter Employee of the Year Award 2012 and 2013 – ADT Security Services, Cheektowaga, NY

Centurion Club Award 2012 and 2013 - ADT Security Services, Cheektowaga, NY

New Franchisee Training Program – Wireless Zone, Middletown, CT

Certificate in Advanced Supervisory Science - Cornell University, Cheektowaga, NY

Certificate in Supervisory Science - Cornell University, Cheektowaga, NY

Certificate in The Dale Carnegie Course, Amherst, NY

Optimizing Your Press – Graphic Arts Technical Foundation, Pittsburgh, PA

ISO 9000 training - Ashton Potter, Williamsville, NY

Formal UV Inks Training - Ashton Potter, Williamsville, NY

Degree in Graphic Communications - BOCES, Batavia, NY

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