Quality Assurance Analyst

K A T H L E E N F R A N K

mobile: 630-***-**** email: **********@*****.*** Naperville, IL

LinkedIn: www.linkedin.com/in/kathleenfrank

Facebook: www.facebook.com/kathleen.frank1

Website: www.kathleenbehmefrank.com

QUALITY ASSURANCE ANALYST/ENGINEER

I have nearly 20 years of experience in Information Technology in various Quality Assurance Analyst roles. My tasks have included decomposing requirements, creating test plans and test cases, process improvements, project leadership and more. My strengths include: being a task and detail oriented, tenacious and results driven professional. I am highly organized, a problem solver and an engaging team player. The following are some of my accomplishments:

Reviewing and decomposing requirements and technical specifications

Writing test plans and test cases

Executing test cases and ensuring defect statuses prioritized and updated

Designing and executing reusable manual tests

Being actively involved in test case peer review

Participating in front-end and back-end systems testing

Conducting functional, ad hoc, integration, smoke, regression, UAT, usability, end to end, mobile and cross browser testing

Providing valuable input into analyzing the root cause of defects

Organizing and managing the test process

Being available for pre and post production support

Writing software documentation and training materials

Maintaining a keen ability to identify, drive and resolve issues

Making process improvement recommendations to specifications and testing methodologies

Maintaining an excellent delivery on timelines - certifying multiple quality deployments

Closely working with all team members and management

Training and managing teams both onshore and offshore

Actively involved in full SDLC

Having an eye for details, and the ability to work in an unstructured environment

Maintaining multiple projects

Advancing testing and quality assurance capabilities

TOOLS/SKILLS SUMMARY

Black / white box testing

Web applications

HP Quality Center (Manual)

Rational SQA Suite (record and play back automation)

Microsoft Office Suite (Outlook, Word, Excel, One Note, PowerPoint)

Microsoft Project

Visio

Agile, iterative and waterfall SDLC

Process improvements

Strong writing skills

Snagit

Skype

DevTrack defect tracking tool

Windows and Mac

SQL queries

DbVisualizer

Visual SourceSafe

Working with HTML and CSS

Wireframes, swim lanes and workflows

Traceability matrices

Cognos reporting tool

BrowserStack

Windows Messenger

ISO 9001 standards

Mobile applications

WORK EXPERIENCE

Fieldglass – Vendor Management System July 2013-November 2013

Quality Assurance Analyst (5 months)

Learned and documented different parts of the Fieldglass system

Executed test cases for release readiness

Wrote defects for customer base

Wrote test cases from workflows

oSkype, Microsoft Office Suite (Outlook, Word, Excel, One Note, PowerPoint), creation of test cases from workflows, defect reporting, Visio, Agile SDLC, black box testing, Windows Messenger, Windows and Mac

FTD – eCommerce System 2006 - 2013

Senior Quality Assurance Analyst (7 years)

Had extensive experience with software QA testing on web based applications and back-end systems

Efficient in implementing QA processes and introducing standards and procedures that helped enhance QA interaction with various FTD departments

Assisted in gathering project requirements/user stories

Possessed extensive experience writing test plans and test cases by analyzing Business Requirement, Functional Specification and Technical Specification documents

Collaborated with team members to perform functional, ad-hoc, smoke, regression, UAT, mobile and cross browser testing for all builds, releases and patches

Had basic experience with writing SQL queries for test verification; maintained a library of the queries

Had working knowledge of tools for testing web applications, e.g., HTML and CSS

Was responsible for analysis and defect tracking prioritization

Ability to work under pressure to meet deadlines and to work in a cross-functional environment

Team member with a lot of personal initiative and who could also work independently

Continually provided management with estimation efforts to complete testing tasks

Ability to work in a dynamic and fast paced iterative environment

Involved heavily in training and development for new and existing employees

Detail oriented and resourceful – assisted in writing and editing training programs for new employees

Worked at the Customer Help Desk during high volume holidays

oBlack/white box testing, HP Quality Center, Microsoft Office Suite (Outlook, Word, Excel, One Note, PowerPoint), Microsoft Project, DB2, Oracle, Visio, Snagit, Agile, iterative and waterfall SDLC, SQL queries, DbVisualizer, SourceSafe, HTML, CSS, XML, traceability matrices, training and development, process improvements, defect reporting, workflows, wireframes, offshore teams, Windows and Mac, Mobile applications

Hewitt Associates – Benefits/HR System (now Aon Hewitt) (Acquired Cyborg Systems) 2003 – 2006

Associate (3 years)

Created materials for and conducted software training in India for new Associates

Project managed QA activities on various client projects

Assisted in the creation of use case scenarios

Created QA testing policies and procedures for Implementation Delivery Group

Member of the Quality Assurance Leadership Council

oBlack box testing, Lotus Notes, Visio, swim lanes, workflows, wireframes, process improvements, defect reporting, traceability matrices, training and development, waterfall SDLC, offshore teams

Cyborg Systems, Inc – HR/Payroll System (now SumTotal) 1988 - 2003

Quality Assurance Manager (3 years) 2000 - 2003

Managed a team of 7 QA Analysts

Maintained and enhanced QA methodologies, practices and process improvements

Strong team building skills and management strategies used to achieve a dedicated QA team

Responsible for quality and on-time delivery of approximately 35 projects a year

Created work instructions for all QA activities

Conducted performance and salary reviews and one-on-one training for the QA Staff

Adhered to the Rational Unified Process Software Development Life Cycle (RUP)

Senior Testing Analyst (3 years) 1996 – 1999

Testing Lead on five major software releases in UNIX and NT environments

Created required test data

Developed and executed test plans and regression cases

Worked to ISO 9000 Standards

Tested on UNIX, AS400, OS/390 and Windows platforms

oDevTrack, workflows, wireframes, Cognos, waterfall SDLC, ISO 9001, process improvements, offshore teams, training and development

EDUCATION/AWARDS

Michigan State University

B.A. in English

Assisted NSDA in helping to make their web site more user friendly

HTML – Joy of Code Course 2014

WebServices/REST API Testing with SoapUI UDEMY course (ongoing) 2016

A.D.O.P.T. Pet Shelter Volunteer 2015 - present

Received the Employee of the Year award from the Board of Directors for outstanding service and commitment to the company while working at DDB Needham Worldwide

(1984 - 1987) (Advertising Agency)

Contact this candidate