Microsoft Office Customer Service
Resume:
Vernalyn M. Lavilla
Cell number: +639*********
Email: ***********@*****.***
OBJECTIVE:
To obtain a position that will enable me to use my skills, educational background, and ability to work well with other people.
EDUCATIONAL BACKGROUND
Bachelor of Science in Information Technology, 2015
STI College –Cagayan De Oro City
SKILLS
•Oriented in Microsoft Office applications such as:
•Microsoft Office Word
•Microsoft Office Excel
•Microsoft Office PowerPoint
•Microsoft Office Access
•Video and Image Editing
•Basic Computer, Printer and Network Troubleshooting
•Proficient in PHP programming language.
•Verbal Communication
•Phone Skills
•Listening
•Data Entry Skills
•Customer Focus
•Customer Service
•Attention to Detail
•Professionalism
•Multi-tasking
WORK EXPERINCE
On The Job Training City Health Office
PIHES Department
Hayes Street., Cagayan De Oro City
Task:
•Restoring computer and fixing printer.
•Update the entire set of computers.
•Planning and arranging for an event or activity and editing design.
•Assisting and typing certificates for marriage counseling.
•Assisting and providing necessary matters for community health workers.
Call Center Offshore Sound Board Solution
•Obtains client information by answering telephone calls; interviewing clients; verifying information.
•Updates job knowledge by studying new product descriptions; participating in educational opportunities.
•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
•Determines eligibility by comparing client information to requirements.
•Informs clients by explaining procedures; answering questions; providing information.
•Accomplishes sales and organization mission by completing related results as needed.
•document all call information according to standard operating procedures.
ACHIEVEMENTS
•Finish Thesis about “Sales and Inventory with Online Monitoring System”.
• Identify, evaluate, select, install, use, upgrade, and customize productivity software; diagnose and solve software problems.
•Staying organized will help reduce errors during this process, ensuring that they are completing after call work efficiently and allowing them to address customer needs more effectively.
TRAINING SEMINAR ATTENDED
•On-The-Job Training (OJT)
City Health Office (PIHES Department)
Completed 720 Hours (with Certificate)
Hayes Street, Cagayan De Oro City
May 6 2014 to December 29 2014
•19th National Youth Convention February 2014
Limketkai Center Cagayan De Oro City
•17th National Youth Convention February 2012
Limketkai Center Cagayan De Oro City
•Certificate of Attendance (Food Handler’s Seminar)
City Health Office Hayes Street Cagayan De Oro City
•Certificate of Training (Interpersonal Communication and Counseling)
Regional Office X Cagayan De Oro City
PERSONAL PROFILE
Born: June 28, 1994; Single
CHARACTER REFERENCE
Available upon request.
Contact this candidate