Customer Service Sales

*** ******** ***** *****, ********** Blacklick, OH 43004

***********@*****.*** 614-***-****

Professional Summary

Certified IT professional with over ten years’ experience in the IT industry. Aggressively in pursuit of multiple CompTIA, Microsoft and Cisco certifications through an accredited training program for career advancement. Proven abilities in helpdesk, tech/remote support, troubleshooting, diagnosis and setup of PC devices and peripherals. Understanding of LAN/WAN and wireless configuration and maintenance. Multi-lingual capabilities. Education

My Computer Career, Columbus, OH

Information Technology Systems Administrator Graduation September 2016 Current Certifications: A+CompTIA, MTA Network Fundamentals Certifications in progress are: Network+CompTIA, Mobility + CompTIA, Server+CompTIA, CCENT, Windows 7, MTA Serv- er Fundamentals, MTA Mobility Fundamentals, MTA Security Fundamentals Bryant & Stratton College, Parma, OH August 2000

Associate Degree in Applied Business, Minor: Micro Computers Technical Skills & Abilities

Software: Windows 7, XP, Vista, QA, WM (Warehouse Management), ALM, PUTTY, GoToMeeting and MANHATTAN

(Inventory)

Support, Manage, Optimize and Maintain the configuration and installation of the Desktop

On-site PC Technician capabilities

MS Office

Testing phases of hardware and software

including diagnosis and resolution

Monitor and maintain security profiles and

anti-virus software and firewalls

Communication Skills – Multi-lingual, experienced translator in English, Macedonian and Serbian. Possess excellent communication skills, relaying technical information and resolutions to technical and non-technical clients via remote or on-site environments. Ability to clearly document detailed information in relation to actions taken when completing tasks.

Customer Service- Highly experienced relating to customers; presenting, at times, complex information in an easily understand- able way that is friendly for business and ensures customer satisfaction. Capable of dealing with and resolving escalated cus- tomer issues to maintain business processes.

Task Oriented - Experienced and composed in complex, time-challenged projects. Great ability to apply critical thinking to solve problems individually or in a collaborative environment. Conscientious, dedicated individual with excellent leadership capabilities and client relations experience.

Work Experience

Abercrombie & Fitch, New Albany, OH May 2013 - Present IT Testing Team Member

Running test scenarios on Manhattan, WM (Warehouse Management) ALM, Putty, QA and LM (Labor Management).

Active Directory and Remote Assistance, along with Desk-side Software Support (DSS)

Returns Dept. handler, Manual Receiving and Research, with Minor Tech support for the "Returns" and Manual receiving

MJM Entertainment, Gahanna, OH September 2008 - May 2013 Manager, (Whiskey Ranch aka "FM" All American Bar and Grill)

Managed a staff of 25 employees’ in all facets of operation – providing superior customer service

Promotions, Special Events booking and planning

Organized staff schedule, floor Coverage, hospitality Services and event and all administrative tasks including payroll

Maintained inventory, supplies and ordering of all products Advantage Vehicle Marketing, Division of Dealer123, Tempe, Arizona February 2007 – Aug.2008 Regional IT Manager

Managed a team of five, in-house dealership employees; set schedules, delegated duties Vlado Page Nedelkoski two

Trained over 200 employees on inventory management software solution, All-In-One Solution, in person and via internet/GoToMeeting

Designed dealer websites, banner design, window stickers, EBay sales, internet marketing to increase sales, etc.

Employment ended because company was bought out. (Sold software). Superstition Springs Toyota – Scion, Mesa, Arizona 85206 August 2006 – February 2007 Sales Associate

Sales of new and pre-owned cars/trucks/suv’s. Duties included demo, extensive walk around, drive test and write-ups.

Building a great rapport with customers; increasing sales and business growth Your PC Pro, Solon, OH January 2003 – August 2006

Field Technician North East Ohio Region

On-Site tech support for XP/MAC operating systems, tech refresh, hardware installation, trouble shooting, LAN/WAN set-up and maintenance, Wireless setup/configuration.

Home/office and internet configuration.

Virus detection spyware/malware removal, upgrades, along with routine backups. SARCOM/Volt / Accenture, Contract Roles February 2000 – December 2002 T-Mobile, Independence, OH July 2002- December 2002 Drive Tester, Contract

Pre-Launch Testing of mobile service

Collected Data and support, tower diagnostics.

Cluster drives and Swat Team Sweeping of troubled cell towers throughout parts of the mid-west Babcock and Wilcox, Barberton, OH March 2002 – June 2002 PC Tech/Support/ Network Administrator, Contract

Helpdesk/desktop support. Tech Refresh; XP rollout and configuration of PC/Laptop network printer plotters and CAD to WAN/LAN, Lotus Notes upgrade and Novell configuration, troubleshooting and Support. Ghosting multiple PC’s. LTV Steel Corporation, Cleveland, Ohio April 2000 – November 2001 Desktop Support / Tech Refresh/Helpdesk /Call Center, Contract

NT Windows Support, installation of Hardware/Software. PC Anywhere on remote sites. Configuration of PC’s/ Printers to the LAN/WAN, QIP, Mainframe, SAP, Lotus Notes. Network Administrator State of Ohio Welfare/Children's Services Independence, OH February 2000 - April 2000 PC Tech / Network Installer, Contract

Team Lead on installation and onsite troubleshooting of PC’s and Printers to WAN/LAN

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