ALFRED RELIFORD

**** ********* **.

El Paso, TX *9907

915-***-****

acvsye@r.postjobfree.com

Objective

To obtain a challenging position utilizing my knowledge and experience with computers, networking, telecommunications, and customer service. Summary of Career

15 years of practical hands on experience in automation and information technology hardware and software support. My experience includes working with personal computers, servers, printers, scanners, smart card readers, and other peripheral devices. I have also worked extensively with mobile devices such as laptops, cell phones (BlackBerrys, iPhones, Androids), and tablets (Galaxy Tab, iPad). As for software, I have installed, configured, and maintained many packages from operating systems (Windows and Unix) to data processing programs such as Microsoft Office Suite, Open Office, and Adobe. I am very familiar with frequently used and updated softwares like Java, various internet browsers, hardware drivers, and other utility applications. I have worked with the development and operation of various LAN/WAN concepts, products, and technologies. My abilities also consist of preparing clear and concise reports, effective communication both oral and written, and experience with establishing and maintaining effective working relationships with peers, superiors, vendors, and other associations. Presently in my possession is a valid State of Texas driver’s license and secret security clearance. Certifications

Microsoft Microsoft Certified Professional July 2012 COMPTIA Network+ July 2009

COMPTIA Security+ April 2009

COMPTIA A+ April 2009

Technical Skills

PC hardware (installing, operating, upgrading, troubleshooting, and maintaining)

Microsoft Windows 95/98/XP/Vista/Server/7/8/10

Microsoft Office Suite 2003 – 2013

Various Spy-wares and Anti-Viruses programs

A host of drivers, peripheral, and other third-party software

Printers, copiers, and faxes (installing, troubleshooting, and maintaining)

Networking (wired and wireless)

Resourceful

Education

SkillPort, Army E-Learning, Ft. Bliss, TX April 2009 - August 2015 Microsoft Windows, Security+, and CASP

Western Technical College, El Paso, TX March – May 2009 A+ and Security+

El Paso Community College, El Paso, TX May 2005 – June 2008 Information Technology - Networking

Smart Force Training Program, Ft. Bliss, TX June 2004 Data Communications, Signals and Systems, and WAN Technologies Certificate of Completion

Computer Labs, Inc., El Paso, TX January - February 2004 Network+ and Cisco Routing Systems

Certificate of Completion

United States Army Signal Academy, Fort Gordon, GA July - December 2002 General Dynamics Certificate: Multi-Channel Transmission System Operator/Maintainer Employment

Telecommunication Specialist December 2009 – October 2015 DPTMS, Range Branch

Installed, configured, and maintained a variety of automation equipment and software

Generated and maintained equipment, software, and instructional databases

Helped resolve many diverse hardware and software issues for end users

Implemented productive and resource saving technology solutions

Assisted with the life cycle planning of the organization’s automation equipment El Paso Community College September 2005 – June 2008 Student Technology Services, Program Manager

Installed, operate, and maintained various computer equipment and software.

Train students in the IT field (hardware, software, networking, etc.)

Coordinate internships with many companies throughout El Paso County

Administrative obligations (assessments, budgeting, hiring, recruiting, etc.)

Create and maintain relationships with vendors

MSD Ignition, El Paso, TX September 2005 – May 2006 Information Systems Support Intern

Maintain and upgrade company’s computer hardware and network capabilities

Clean and prevent spyware and viruses

Repair and\or replace troublesome parts on personal computers, servers, and other networking equipment

Help employees use and improve programs and applications to increase productivity

Provide superior customer service

United States Army, Fort Bliss, TX April 2002 – February 2005 Multi-Channel Transmission System Operator/Maintainer, E-4\Corporal

Install, operate, and maintain UHF, VHF, and FM radio equipment, modems, and switch multiplexing units.

Programmed databases for light-weight computer units for Missile Defense Units

Performed troubleshooting procedures in the networks and corrected deficiencies

Operated and maintained Digital Troposphere Communication link in a Communication Relay Group (CRG)

Utilized communication security devices and radio equipment

Erected and calibrated antennas on an AMG to relay voice and data information to other CRG's and Engagement Control Stations (ECS)

Responsible for system equipment valued in excess of $2.5 million References

Frederick Stephens

Range Communications Specialist

Team Leader 915-***-****

Ira Taylor

Range Communications Specialist

Co-Worker 915-***-****

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