Telecom Auditor

TERRI L. FREDERIQUE

** ******** ***** *****, *********, NC 28374

*****.**********@*****.*** • 910-***-****

TELECOMMUNICATIONS AUDITOR

Experienced, versatile, results-driven telecommunications professional who effectively leads and executes telecom and technology expense management projects. Excels at translating complex information for non- technical stakeholders, especially as it relates to wireline, wireless and data communications technologies. Exceptional written and verbal communication, multitasking, planning and organizational skills. Expertise includes invoice audit/analysis and cost reduction and recovery; telecom technologies and billing systems; telecom carriers’ contracts, tariffs, services and fee structures; contract negotiation; and, project management.

PROFESSIONAL EXPERIENCE

LIMITLESS TECHNOLOGY, LLC, Lake Mary, FL August 2014 – July 2016 Senior Auditor

Performs manual, deep-dive audits for telecom expense reduction primarily in the Senior Living and Assisted Living industry.

Independently audits and analyzes complex wireline, wireless, data circuit and multi-dwelling unit cable and satellite television invoices to identify and implement reductions in spend.

Negotiates with carriers for improved contract terms, conditions and pricing on behalf of client base.

Initiates, manages and resolves billing disputes on behalf of client base.

Creates and maintains Excel spreadsheets and reports on a daily, weekly and monthly basis.

Regularly hosts external client meetings to discuss strategies and present cost-reduction recommendations.

MARRIOTT INTERNATIONAL, INC., Bethesda, MD 1989 - August 2013 Lead Technical Analyst, Information Resources Division (2002 - 2013) Managed all aspects of voice telecom for 60 full-service hotels in the U.S. Midwest Region. Collaborated with corporate and hotel executives and cross-functional teams to gather, refine and manage business and technical requirements for voice solutions that optimized cost and operational efficiency for Marriott’s domestic lodging properties.

Audited hotels’ voice systems, contracts and monthly invoices, and consistently achieved $500K in annual sustainable cost reduction through implementation of audit recommendations.

Provided hotel executive teams with annual budget guidance for the replacement of legacy voice systems, and managed an average of 10 technology refresh projects annually.

Planned and executed pilot studies to identify communications and infrastructure products suitable for use at Marriott hotels. Initiatives resulted in newly certified alternatives to cellular Push-to-Talk for on-property communications nationwide.

TERRI FREDERIQUE

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MARRIOTT INTERNATIONAL, INC., Bethesda, MD

Senior Technical Analyst, Information Resources Division (1995 - 2002) Managed all aspects of voice telecom for 50 full-service hotels in the U.S. Mid-Atlantic region. Worked with Marriott ownership groups, corporate legal and vendor relations departments, and regional engineering and finance directors to create a Cellular “Rooftop Farming” Program.

Consistently achieved $1M in annual sustainable telecom cost reduction through the identification and implementation of cost-saving opportunities.

Increased regional group sales by 50% by designing and programming PBX-based Automatic Call Distributors for 15+ hotel Event Booking Call Centers and training associates on features and functionality as well as report generation and interpretation.

Developed and delivered a monthly webcast on Telecom Cost Containment to hotel department heads, yielding average annual savings of $75K.

Planned and coordinated Y2K compliance efforts, completing approximately 100 voice system upgrades or replacements a full month in advance of the corporate-mandated deadline.

Created a new business opportunity for managed properties: leasing of hotel rooftops to cellular companies for network infrastructure build-outs and repeater sites. This effort resulted in new revenue streams of $50K to $250K annually for participating hotels, often with the added benefit of improved on-property cellular signal for hotel guests and associates. Junior Technical Analyst, Information Systems and Technology (1992 - 1995) Led the successful implementation of Northern Telecom PBX system upgrades and voice network reconfigurations for 200+ Courtyard by Marriott Hotels nationwide. Customer Service Representative, Telecommunications Department (1989 - 1992) Administered software programming for move/add/change orders and departmental relocation projects on the Headquarters voice systems and trained users on features and functionality. Previous experience:

Developed and managed trouble-reporting and move/add/change order processes for West Virginia University’s Telecommunications Department immediately following the AT&T divestiture.

Worked for a regional interconnect company in Tysons Corner, VA., conducting customer database collection, initiating and coordinating local and long distance carrier orders on behalf of the client, and providing end-user telephone training in a classroom setting. EDUCATION

Bachelor of Science, Journalism with Public Relations concentration, West Virginia University, Morgantown, WV

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