Medical Billing Customer Service

Williamedia G. Shephard

Houston, TX ***** 832-***-**** ************@*****.***

Medical Billing and Coding Professional

Focused, assiduous, highly creative contributor who consistently delivers strong outcomes and maintains a superior level of customer satisfaction. Effective in gaining the trust of individuals, achieving consensus, and maintaining long-term, mutually-beneficial relationships. Excel in implementing processes, procedures, and methodologies that dramatically improve organizational goals and monetize results. Forge and direct high-performing teams / organizations. An exceptional negotiator and presenter.

CORE BILLING-CODING COMPETENCIES SIGNATURE STRENGTHS AT A GLANCE ATTRIBUTES

ICD-10 • CPT • Accounting Management • Auditing • Budgeting • Coding Procedures • Insurance Verification • Pre-Authorizations• Regulatory Compliance • Claims • Quality Assurance • Account Receivables • Asset Protection • Banking Relations • Collections• Account Reconciliation

CAREER HISTORY & PERFORMANCE

Medical Billing and Coding Specialist (200 externship hours) Nov2015-April 2016

Dr. Ayesha Rashid Friendswood, TX

Purpose and Scope: Rewarding career utilizing acquired Medical Billing and Coding skills and knowledge in a

medical business office to provide excellent patient care and assist in meeting company goals.

Providing excellent customer service and support over the phone.

Maintain confidential information with insurance claims, HIPPA.

Follow company policy and procedures, work toward goals and objectives of draft priorities for daily task.

CPT, ICD-10 coding abstracting and healthcare billing and collections, and EOB’s.

Accounting / Operations 2014-Present

Advantage Tree Financial Services Houston, TX

Purpose and Scope: Offered strong value to clients with a wide variety of financial and investment needs. Promoted and marketed the firm, with other duties encompassing overall management, hiring and staff development, payroll, HR, sales and marketing, and regulatory compliance.

Drove total reorganization of the company structure, and enhanced the reputation of the firm through advanced financial studies.

Effectively supported implementation, user training, and administration of a new accounting and tax program.

Played an instrumental role increasing monthly sales volume by $5K, thus generating $65K in annual results.

Senior Accountant 2013-2014

RST Global Gulf of Mexico Houston, TX

Purpose and Scope: Provide a superior level of accuracy and completeness performing routine and special accounting functions aligned to corporate goals. Collaborate with senior management in identifying needs and formulating appropriate responses. Assist other accountants and financial personnel in improving efficiencies and meeting deadlines. Maintain superior quality and world-class customer service.

Gather data and prepare financial reports and supporting schedule.

Analyze financial and statistical information for clients and provide advice and guidance based upon client goals and expectations.

Review and oversee journal and GL entries. Prepare monthly account reconciliations in a timely manner.

Developed forensic audits that realized a $1.5M savings to the company.

Currently providing highly effective technical support for the current accounting system, including user training, data security, error identification and resolution.

Recently led efforts in reorganizing filing system and in improving organizational structure.

Managed cost accounting operations, monthly closing, miscellaneous receivables, financial reporting and reconciliations. Posted journal entries for insurance, interest, depreciation, payroll and property taxes. Prepared cost control reports. Worked on annual budget process. Posted journal entries for P&L expenses. Allocated costs to product level for profitability analysis. Reconciled raw material inventory accounts. Issued daily key performance indicator reports.

LEARNING CREDENTIALS & ENRICHMENTS

Brightwood College

Medical Billing and Coding Specialist 2016 Cumulative GPA 3.9

Strayer University, Jack Welch Management Institute

Executive MBA, 2014 • Masters of Science – Accounting / Taxation, 2012

Texas Southern University

Bachelor of Science Business Administration – Accounting, 1985

CERTIFICATES & LICENSES

AED-CPR Certified

Certified Public Accounting – Passed 2 parts of CPA exam

COMPUTER COMPETENCIES

QuickBooks / QuickBooks Pro / QuickBooks Enterprise • MYOB • Turbo Tax • Lacerate • Tax Wise ATB Accounting • MAS 90 • AccPac • Peachtree • ADP Payroll • SAP • Quattro Pro •Pro Series• FAS Asset System • Access • Symphony

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