Project Management/Project Assistant

Lora A. Bailey

**** ****** ***** ***** ****, TX *8613 512-***-**** ***********@*****.***

PROFESSIONAL PROFILE

I have a passion for Supply Chain/Operations Management/Project management. I bring experience from various positions and have the ability to work well independently or as part of a team to get the job done. I have a strong ability to communicate effectively, work well under pressure and often wear multiple hats.

PROFESSIONAL EXPERIENCE

Office Manager/Project Assistant

October 2008-Present

Data Projections, Austin, TX

Functions/Responsibilities

Manage office and warehouse operations

Evaluate and manage staff performance

Oversee QA duties

Recruit and select office staff

New hire/rehire onboarding

Payroll/timesheets

Design and implement organizational systems

Interface with external/internal clients and manufacturers/vendors

Quote client

Work on special interest team for companywide service team processes and procedures

Process vendor RMAs for repairs and returns

Submit travel requests, book hotel, car rental, airfare for local office travel

Plan/organize local events

Negotiates equipment purchases

Project/Service Scheduling

Purchasing

Inventory management

Supply Chain Administrator and Technical Support

January 2006-October 2008

Ignite Learning, Austin, TX

Functions/Responsibilities

Created procedures for purchasing and technical support

Initiated and maintained vendor relations for logistics

Negotiated tariff and warehouse agreements

Established inventory management and control including safety stock, cycle counts, and reorder of inventory

Developed processes for order fulfillment, order tracking and documentation of serial numbers.

Coordinated between Sales/Technology/Manufacturing teams for on time delivery to customer

Obtained NDA agreement with key vendors and business development partners

Provided technical support

Created process for RMA and document control and trend analysis for failures.

Customer Service Rep I

September 2005-January 2006

Texas Workforce Commission, Austin, TX

Functions/Responsibilities

Processed disaster unemployment claims

Reviewed and interviewed claimants, and employers to gather facts pertaining to claims.

Made determinations for processing initial and DUA additional claims, reopen, and claim certification regarding payment of benefits.

Explained provisions of the Texas Unemployment Compensation Law to claimants and employers.

Reviewed information online and performed system functions to provide timely and accurate payment of benefits

Performed unemployment insurance and DUA claims intake and processing

Interviewed individuals by telephone

Sales and Marketing Support

March 1998-September 2005

International Biomedical, Inc., Austin, TX

Functions/Responsibilities

Provided frontline technical support for seven product lines

Customer Service - Received, processed, coordinated and provided follow-up on customer orders, quotes, returns, shipments and correspondence

Maintained unfilled order reports

Updated and maintained serial number tracking for medical equipment and daily sales reports

Trained new hires on customer service procedures, product knowledge, order processing, quotes, return processes, use of phone system and Mate2Manage software system

Maintained and set up voicemail system, including voicemail boxes, and technical support

Maintained office equipment

Performed preparation for Annual Users conference

Processed applications and employment testing for applicants

Maintained and updated filing system for customer orders, shipping documents and invoicing

Assisted Accounting department in multiple processes

Reviewed inventory by reconciliation from purchasing queue in M2M

Contacted vendors to update, confirm and check status of Purchase Orders

Updated complaint database in Access and Sent to QA for customer/product resolution

Updated serialized equipment for FDA tracking

Updated company Quality System manual & Process/Procedures Manual

Reviewed and updated device history records

PROFESSIONAL SKILLS

Software Programs

Microsoft Suite, Made2Manage, EasyTrac, Vtiger (free CRM system), Salesforce, Microsoft Great Plains, Microsoft CRM

Education

Associates of Arts in Business the University of Phoenix, online campus. Graduation Oct 5, 2008

Attending University of Phoenix Bachelors of Science in Business with a concentration in project management. Completion scheduled 8/15/2016

Memberships/Certifications

PMI – Project Management Institute

Austin Chapter of PMI

CSCMP

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