Customer Service Quality Assurance

Sheketa Marr

**** ********** *****, *** **

Southaven Ms 38671

Phone 662-***-****

E-mail: *********@*****.***

OBJECTIVE: To obtain a full-Time Package Handler Position, utilizing my six year FedEx Hub experience.

Skills Profile:

FEDEX SMARTPOST HUB: Training Level of all Hub load/ Unload procedures, accurate scanning of packages w/weights and key. Quality assurance package recognition and efficient resolution. Accurate reading of all labels to correct load location.

ADMINISTRATIVE: Office Management including but not limited to, Customer Service, Data entry, Full Microsoft Office 2000 suite knowledge. Effective Quality Assurance resolution experience, Exceptional attention to detail and accuracy accomplishments.

Education: Remington College in Memphis TN, Medical and Insurance and Coding Diploma December 2007 with a Perfect attendance award and Presidents List with a 3.8 GPA.

Delta Technical College in Southaven MS, Registered Medical Assistant, CPR First Aid, HIPAA Diploma

February 2006, Presidents List with a 4.0 GPA.

Work History:

March 2009 to Present: FedEx SmartPost, Southaven MS. Position Part-time Package Handler:

I utilize my extensive Knowledge of all Hub functions to train new hires on correct scanning and package

Placement on correct pallets outbound trailers and low volume bags

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