Accounts Receivable Customer Service
Resume:
Theresa A. Grela
Ingleside, IL 60041
Cell: 1-773-***-****
******@*********.***
Summary of Skills
SAP - System Application and Products in Data Processing
Speak, Read and Write Fluent Polish
Microsoft Word, Excel, Outlook
QuickBooks
Education
College of Lake County in Grayslake, Illinois
August 2014 to Present (expected graduation May 2017)
Associates in Accounting – Attending Night Classes
Work Experience
Grainger in Niles, Illinois September 2007 - December 2013
Accounts Receivable Team Lead – January 2010 to December 2013
Monitor Accounts Receivable transactions to ensure company and department policies and procedures are being followed.
Put together statistical information for reporting and departmental projects.
Initiate and participate in meetings with internal and/or external business partners.
Maintain workflow of the team.
Coordinate and delegate responsibility of staff in the absence of employees.
Provide direction with reconciling complex customer issues to other team members, area credit and corporate collections.
Work with Wire Payments, Return Items and Refund Checks.
Ability to work through sensitive issues with good ethics and integrity.
Authorized to reinstate payments, track requests, and provide detailed spreadsheets to supervisors on the actions taken.
Authorized to review and release refund requests.
Train new employees and explain to them department policies and procedures.
Provide feedback to supervisor on team member’s performance.
Perform other duties as asked by my supervisor or manager.
Participate on CI Projects (Office Supplies and Residual Processes).
Facilitated Off-Site Training for Members of Accounts Receivable in Janesville
Accounts Receivable Specialist II- September 2007 to December 2009
Reconcile payments to customer accounts and follow through with calling customers regarding shortages and errors.
Work the unidentified accounts and transferred payments to correct company codes and accounts.
Worked the Return Items and Encoding Errors.
Put together the Return Items Manual
Resurrection Medical Center in Chicago, IL October 2006 to August 2007
Registrar
Posted payments for patients that were paying for services.
Prepared schedules for next days procedures and surgeries.
Made phone calls to patients to register them for their surgery or procedure.
MMF Industries in Wheeling, IL April 1999 to April 2004
Senior Customer Service Rep
Worked with some of the largest accounts in the company
Answered telephones
Processed debits and credits
Issued return authorizations
Helped with preparing catalogs for the new company that was purchased.
Professional Affiliations
Polish Highlanders Alliance of North America
Coldwell Banker
January 2005 to February 2005
Real Estate License Obtained
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