Customer Service Representative
Resume:
Antory J. Cole
Chicago, IL ***12
**********@*****.***
OBJECTIVE
To become a dedicated asset to a company by providing my skills and knowledge and hard work. A responsible customer service representative with motivation to maintain customer service with over 15 years of expertise as a cable technician including installing and maintenance.
WORK EXPERIENCE
May 2013 - Present
Power Solutions International (PSI)
Wood Dale, IL
Assembler/Tester
Assembled diesel and gas engines
Testing engines once assembled.
UPS Parcel Services, Inc.
Jackson, MS
Loader/Package Handler
Used forklift to load trailer in warehouse
Loaded and unloaded pieces into boxes for shipment
Responsible for careful handling of all merchandise to avoid damage
May 2007 - Oct 2010
Wildwood Industries
Bloomington, IL
Fork Lift Operator
Used propane forklift to load trailer in ware house
Loaded and unloaded pieces into boxes for shipment
Responsible for careful handling of all merchandise to avoid damage
Feb 2003 - Mar 2006
General Fiber Communication
Elmhurst, IL
Cable Tech 3
Responsible for customer contact process of installing cable video
Educate the customer on how to use services
Provided trouble shooting for customers who are having problems with their services
Oct 1999 - Jul 2002
RCN Telecom
Elmhurst, IL
Cable Technician 2
Installed high tech equipment
Communicate with customers on the vary services
Provided adequate and courteous services
Apr 1997 - Aug 1999
Baker Telecommunication
Chicago, IL
Customer Service Auditing Tech
Insuring that customers receive the lock box required for services when calling into Service Center
Organized meetings with field staff
Back-up for installing Multi Lines to residential and commercial properties as needed
EDUCATION
Sept 1997- May 1999
Robert Morris College
Chicago, IL
AA Computer Specialist
REFERENCES
References are available on request.
Contact this candidate