Customer Service Manager

ANNA V. MORALES Coppell, Texas Cell: 469-***-**** Alt: 469-***-**** acvshr@r.postjobfree.com

OBJECTIVE: Proactive and organized bilingual individual seeking clerical position where I can utilize and expand my knowledge and skills.

SKILLS & ABILITIES: Fluent in English & Spanish Microsoft Office, Customer Service Multi-Tasking Excellent Phone Etiquette Detail Oriented Organized Team Player Problem Solver Data Entry

EXPERIENCE APARTMENT ASSISTANT MANAGER/ LEASING CONSULTANT: The Windmark Group, Carrollton, TX 10/2007---04/2016 *Completed leasing packages for all rentals and maintained 85%+ occupancy rate; this included background, credit and reference checks *Performed administrative duties such as rent collection, communicating with tenants, maintaining property files, and entering data into accounting software *Addressed, investigated and resolved tenant complaints also documented action taken

APARTMENT ASSISTANT MANAGER/ LEASING CONSULTANT: Montford Management, Carrollton, TX 5/2006---08/2007 *Greeted, pre-qualified and followed up with prospective tenants; processed and verified eligible tenant application *Coordinated and led apartment tours, answered questions and highlighted property amenities *Collected, recorded and documented application fees and deposits into accounting software

APARTMENT ASSISTANT MANAGER/ LEASING CONSULTANT: Grand Canyon Management, Farmers Branch, TX 4/2001---05/2006 *Coordinated move-ins and move-outs *Submitted work order requests and followed-up on maintenance process with residents *Addressed, investigated ad resolved tenant complaints and documented action taken

REFERENCES REFERENCES UPON REQUEST