Customer Service Representative

P.O Box ***, Hilmar CA ***** 209-***-**-** ************@*****.***

Mary Borges

Objective

To obtain a challenging position as a team-player in a people-oriented organization by which I can maximize my strong organizational skill and customer service experience in an effort to achieve the corporate goals.

Experience

2006 to 2015

TruTeam / Masco Contractor Services

Ceres, CA

Executive Assistant/Energy Specialist Quality Assurance Coordinator

Coordinate schedule for crews and dispatch

Customer service representative trainer

Invoice/bill customer accounts

Process customer application, ensuring they qualify and meet the parameters of the program

Create files and work orders

Administer payroll for energy specialists

Data entry

Heavy phones

Plan and organized monthly meetings

Meeting materials preparation

Quality Assurance monthly reports

2004 to 2005

Smile Family Dentistry

Modesto, CA

Treatment Coordinator/Dental Assistant

Amalgam, composite fillings and temporary crowns chair side assisting

X- rays and coronal polish (pending RDA)

Sterilization and tray set up

Verified and billed insurance

Schedule and coordinate appointments

Accounts receivable/payable

Customer service representative

Charting

Heavy phones

1989 to 2003

Charter Communications

Turlock, CA

Accounts Receivable/Payable & Lead Customer Service Representative

Process payment, daily deposits for the company

Produce monthly reports

NSF check handling, handle cash transactions, process adjustments

Organize staff meetings and coordinate work schedules for the staff

Data Entry

Heavy phones

Interview new applicants and train customer service representatives

Customer service representative and sales

Skill & Strengths

Self-starter, dedicated, professional, efficient and fast learner

Knowledge of Microsoft Office applications, Oracle and Internet Explorer

Bilingual (Portuguese, English and some Spanish)

Radiology License

Knowledgeable in a variety of office equipment

Education

Hilmar High School

Galen College

References

References are available on request.

Contact this candidate