Senior Construction Analyst

Jonathan B. Sanders

**** ******** ***** *******, ** 30047

770-***-**** ********@*****.***

SUMMARY

Accomplished analyst and project manager with extensive experience in industrial construction, logistics, and IT environments. Creative problem solver and negotiator with specialization in creating short term efficiencies and long term strategic opportunities. EXPERIENCE

Iron Mountain Norcross, GA

Sr. Construction Analyst 2009 – 2016

Responsible for supporting all multi-vendor construction activities for Iron Mountain US and Canadian operations. Facilitated project work in cross-functional teams both internally and using external vendors. Managed project budgets, internal reporting, and supported business case proposals throughout the organization.

• Successfully supported up to $20 million in annual infrastructure expenditures over the past seven years.

• Negotiated between $500-700 thousand in annual savings through vendor negotiations, landlord concessions, and revenue generating incentives.

• Managed up to 15 projects concurrently while maintaining budget and schedule adherence over 95%.

• Created company standards and processes for all construction activities across multiple service lines ranging from site selection through project close-out. Recall Norcross, GA

Workforce Management Analyst 2006 – 2009

Responsible for analysis of all customer service workforce metrics for Recall throughout North America. Generated actionable reports for executive leadership and implemented process improvements to maximize efficiency in the organization.

• Identified key performance indicators and service level agreements for employee evaluation and customer service tracking.

• Developed and generated daily, weekly, and monthly reports for executive review to highlight department performance over a given period of time.

• Responsible for employee staffing and scheduling based upon projected workflow.

• Generated staffing and workflow models to drive over $100 thousand in savings annually. www.Yourvirtualseller.com Norcross, GA

Customer Service Manager 2006

Managed customer service operations for team of twelve employees, provided feedback on performance, and coaching on customer service techniques. CGS/IBM Marietta, GA

Team Lead 1999 - 2006

Managed team of 35+ agents supporting high impact customers and corporate special accounts. Served as managerial and technical escalation point for hardware and software issues while consistently ranking in the top 4% for a department of 100+ employees. SKILLS

EDUCATION

Kennesaw State University Kennesaw, GA

Bachelor of Business Administration 2003

Focus on Management and Finance

● Proficient in MS Office products,

PeopleSoft, Oracle, and SharePoint

solutions.

● Effective written and verbal

communicator across all

organizational levels both internally

and externally.

● Extensive experience with

documentation of SOPs and

standards.

● Effective at summarizing project

milestones, challenges, and

successes for C-level consumption

and action.

● Analytical and data driven approach

to decision making.

● Strategic focus on Core Company

values including Safety, Security,

and Sustainability.

● Effective at identifying and screening

contractors and vendors.

● Ability to see all sides of a

negotiation and understands that the

best deals are win/win.

● Completed Green Belt certification

training with facility utility

optimization project in process.

● PMI/CAPM Certified

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