Technical Support Analyst

Tre`mone Gilchrist

** ****** **, ******* ** *****

Mobile: 919-***-****

Home: 919-***-****

*******.*********@*******.***

SUMMARY

My primary objective is to obtain a position in which I can merge my knowledge of the Audio Visual field with the IT and networking experience I’ve obtained in the work force, and join a company in which I can grow and excel.

TECHNICAL SKILLS

Hardware: Proficient with: Installing Modems, Configuring Motorola and Zoom Routers, WPA, Repair and Configure Home/Office desktops & Laptops, configure SOHO wireless networks, installing RAM, HDD & SSD, upgrade Getac, Dell Latitude E6400 & Panasonic CF-29, 31 portable Workstations, installing sound cards, install and configure various IDE/SATA devices. Build/Disassemble PC’s. Install and Configure Pantech 290 & 295 air cards. Cisco routers and switches configuration and maintenance. Cisco and Lucent IP phones. Grind point Multi Circuit Power Monitors ADM 3612, Grindpoint ADM LCP Load Control Panel, Konica 2230 Copier. Apple MacBook.

oAudio/Video: AMX and Crestron Audiovisual devices. Sony Mini-Disc recorder, DAW, MIDI Controllers, ARTcessories signal amplifier/splitter, ALTO ZMX 862 channel mixer, ART Pro Channel Pre-Amp, HP touch smart desktop, Audio wiring, Audio I/O interface Installation and Configuration, Install UPS systems. Muzak Encompass LE, DMS Digital Music Amplifier, VT Electronics PA2A.

oFamiliar with: Microsoft Exchange & Active Directory, Network Customer service, Switches, Servers, Basic Network configuration, Tablets and Touch Screen Mobile Devices, Stylus, Graphic Drawing tablets, Multi-Meter, Imaging/Ghosting, HP and Kodak Laser Printer maintenance. SMTP, TCP/IP, IPv4, and Storage: install & configure ROM, Floppy, Jazz, Zip & SCSI drives, Cloud storage. Flash drives, Smart media cards,

Operating Systems: Windows 95, 98, Me, 2000, XP, Vista, 7, 8 & 10. Android iOS, Ubuntu Microsoft Server 2005, 2008 R2, 2013

Applications: Remedy ticketing. Q instant messaging. Microsoft Outlook, Adobe Reader, PowerPoint, Microsoft Office Suite, SAP, CCleaner, DOS, VoIP, Batch Scripts, Windows Migration, Data Transfer, Command Lines, PowerShell, Power ISO, Verizon Mobility Software, Macros, Cisco iOS. Cisco CM admin, Crestron Studios, SQL management studio, SQL server 2003, SQL server 2005, SQL server 2008, SQL server 2012, Screen Connect, Go To Assist, Team Viewer, Remote Desktop Connection, RSA admin, ShareFile Admin,

Antivirus: Avast Suite, AVG, McAfee, Norton Suite, ESET

Audio and Video Editing: Adobe Audition, Pro Tools, Sony Acid, Propellerhead Reason, Ableton Live, Windows Movie Maker, Fruity Loop Studios, Audio/Video file conversion

PROFESSIONAL EXPERIENCE

Situs LLC

Service Desk Analyst 3/2016 – present

End User Support

Monitor Ticketing system

Inbound/Outbound calls

PC repair and upgrades

Manage Printer/Copiers

Manage Video Conferencing Equipment

Create, Manage Active Directory and Exchange accounts and Grant Permissions

Manage New User and Terminations

Manage Server rooms and Training room devices

Manage User telephone and email accounts and extensions

First Health of the Carolina

Service Desk Analyst 12/2015 – 2/2016

Monitor all system console logs, journal files, and interfaces for irregularities.

Resolve software, hardware, and network issues and System Backups

Resetting of passwords, remote support and manage servers/data center.

Ensuring that all requests are properly documented and logged into the Help Desk system.

Also perform minor hardware replacement for workstations.

Manage Clinical and Financial data and documentation

Software: Active Directory, Wellsoft, Star Navigator Terminal, VMware, McKesson Caf, Outlook,

Sage SalesLogix ticketing system, VDI Console

SoftPro Corp (The Select Group)

Technical Support Analyst 6/2015 – 12/2015

Software Deployment

Remote Support

Database Management

-SQL

-Jet (Microsoft Access)

-Oracle

Active Directory

Upgrade Support Technician on the SoftPro

Installing and updating software to Server and Client workstations via Remote Desktop Connection

Downloading package to customer environment work stations

Data Entry and Documentation of customer issues, resolution steps, and gather feedback in Clientele Ticketing software.

IT Consultant

Windows Administration

Field Nation 2/2015 - Present

On-Call Field IT Technician

PC and Network maintenance

Audio/Visual install and maintenance

POS Install and Upgrade

Printer/Copier removal/install

Equipment Warranty

Unilever (Protech Services) 2/2015-4/2015

IT Maintenance Manager

Maintenance site Electronic, Computer, Audio/Visual, Network and Telecommunication Equipment.

DuPont (Nesco Resources) 11/2014 – 2/2015

Window Migration and Software Deployment

Imaging Drives/PC Refresh (Migrations)

Back up End User data, applications and configurations.

Upgrade to windows 7

Migration

Troubleshoot PC

Work one on one with End Users and onsite Tech support

AT&T Global Support Center 3/2014 – 4/2015

Network Support Specialist

Monitor T1Circuits

VoIP Networks

Monitor and Troubleshoot Audio Visual Networks.

Monitor and Troubleshoot Cisco Routers and Switches using Cisco iOS.

Inbound/Outbound call center. Tier 1.5. Creating and working Service tickets (Remedy Based Ticketing Software).

Escalations and Dispatch, Configure and Maintenance PBX routers

Schedule onsite repairs. Assist customers and Site contacts/Help desk to resolve network issues.

Fayetteville Police Dept. (Insight Global) 2014

Windows Migration and Drive Imaging

Upgrade HDD to SSD. Migrate Windows OS for Fayetteville Police Dept/City Hall Laptops.

Configure Basic and Mobile Networking software.

Drive Imaging.

Windows Administration

EMC2 (Manpower) 9/2012 – 12/2013

Network Storage Assembly

Assemble Configure and Test Network Storage for various companies.

Basic Networking, Nesting, Hardware and Software testing.

Install SAP software.

Active Directory

American Defense Systems Inc. 9/2011 –6/2013

IT Assistant/Electro Mechanical Assembly

Assistant in IT control room. Setup and configure Network Workstations, Tape machines, switches, UPS systems. Configure and maintenance small office networks.

Install Ballistic Armor and bulletproof glass onto military construction equipment. Inventory (SAP software). Configure vehicular computer systems. Fork lift, Wood shop & Metal shop.

Troubleshoot and Configure AMX Audio Visual devices for presentations

Set up Audio Visual splitters for meetings and presentations

Set up video projector screens

Active Directory

Town of Spring Lake 10/2004 – 10/2005

Senior Meter Technician

Read, install, maintenance water meters.

Repair Water Lines

Implement training for new recruits.

Set up, and close out customer accounts.

Assist with billing history and set up route sheets, and reports. Customer Service.

Domstar Records 1997 - present

Owner, Producer, Recording Engineer

Write, Produce and Record songs for commercial use.

Manage and promote music artists

Write Produce and Record music for advertisements.

Video Recording, Editing and Production.

Graphic Logo Design

Create and Manage artists’ web and social media sites

Merchandise sales and Product Inventory

Album Art Design

Recording Studio Consultant

Install and Configure audio and recording devices and Computers

Troubleshoot and repair Audio recording devices and computers

Audio Network Engineer

CERTIFICATES

CompTIA A+ 2012

CompTIA Network+ 2012

PC Design Hardware & Theory 2005

EDUCATION

Sandhills Community College Present

Network Technology

Fayetteville Technical College 2012

Audio Institute of America 2011

[Diploma] Audio/Video Production & Recording Engineering

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