Customer Service Information Technology

Tobias A. Reed

**** ************ ** *****

Cincinnati, Ohio 45205

Home: 513-***-****

Email: acvsgh@r.postjobfree.com

OBJECTIVE:

To apply skills gained through education and work experience toward an entry-level position as an Information Technician for Computer Network Systems that will allow professional growth and advancement with a progressive company.

EDUCATION:

ITT-Technical Institute, Norwood, OH

Information Technology Cyber security – Bachelors Program

Graduation Date: Pending

GPA: 3.3

ITT-Technical Institute, Houston, TX

Associate of Applied Science: Information Technology-Computer Network Systems

Graduation Date: April 5, 2012

GPA: 3.44

Woodward High School, Cincinnati, Ohio

Diploma

Graduation Date: March 25, 2001

GPA: 3.8

SKILLS:

Information Technology-Computer Network Systems from list provided

Windows XP, Vista, 7

Microsoft Office XP/2000 2010 (Word, Power Point, Excel, Access, Office 365)

Troubleshooting skills

Lotus Notes

Computer assembling and maintenance

Installed and configured DHCP Client/Server

Customer Service Oriented

WANS and LANS

Technical Support

Active Directory

Data base SQL command

My SQL

LANDesk (Remote Desktop)

Bomgar

CA Ticketing systems

(KB) Knowledge Based

Oracle

AS-400

Software Installs

EXPERIENCE:

Enterprise Solutions/ Catholic Health initiatives- Contractor June 1, 2016-Present

Contractor, Team Lead, Technical Analyst, Desktop Support, Reimaging Desktops, laptops and tablets, replacing hard drives in pcs and laptops, ram replacing, server hard drives replacing, setup switches and routers at new acquired locations, patch cables to switch, printer configurations, software installs, Samsung tablet distribution and setup over 2500, created documentation for tablet setup, location moves and setup, Deban and wipe hard drives off laptops over 300, old machine disposal, setup mcafee in epo on laptops, used sccm to reimage over 1500 laptops and desktops, traveled and supported over 30 locations across the U.S., Used remedy ticketing system for customer callbacks and replied to emails, shipped tablets, desktops and laptops to various location, assisted in configuring switches, maintained server room, mobile iron administrator, password resets, fluent in active directory use, new hire desktop, tablet, and laptop setup.

Pomeroy/Cintas, Hebron KY August 13, 2012-June 1, 2015

Desktop Analyst, Customer Service, Trouble Shooting, Password reset, CA Ticketing Systems, Partner Callbacks, printer configurations, as400 setup, outlook 2010 configurations, software installs

ITT-Technical Institute, Houston, TX December 12, 2010-April 5, 2012

Student Graduate in the field of Information Technology, Computer Network Systems

Macys.com Order Processor, Erlanger, KY October 10, 2010-December 5, 2010

Customer Service Rep, Order entry processor, sales rep, credit customer service, and password reset

Pomeroy Solutions, Hebron, KY June 1, 2010-October 10, 2010

Customer Service, Telephone troubleshooter/dispatch, data entry, order processor, 611 repair, appointment setter, technical dispatch

Temp Services, Cincinnati, Ohio January 2007-June 2010

Order picking/Order Taking, Customer Service, janitorial services, Interior/exterior home painting services, meat packaging, warehouse/factory worker

United States Navy September 6, 2001-January 18, 2007

Personnel Specialist Third Class

Supervised 8 employees maintained and enter data into over 300 service records enlisted and Officer. Gained and transferred officer and enlisted personnel, prepared personnel for retirement/reserve and separations, Issued I.D. cards, administered advancement examinations, wrote official letters and reports, maintained payroll and accounting databases for disbursement, performed travel claim accounting, provided pay and entitlement information to individual personnel. Obtained a secret/confidential security clearance, downloaded secret and confidential messages and distributed them to the Commanding Officer and other higher ranked personnel.

Airman (AN)

Maintained, repaired and stowed aircraft with equipment specialized for flight operations, performed ground and deck duties involved in the take-off and landing of aircraft, stood security watches around aircraft carrier’s flight lines and decks, food service duties, member of crash crew, took part in naval ceremonies/retirements.

Served on Aircraft Carrier U.S.S. Constellation (San Diego, CA), U.S.S. Harry S. Truman (Norfolk, VA)

Served in Squadron VS-22 (Jacksonville, FL)

Awards and Medals:

National Defense Service Medals, Global War on Terrorism Service Medal, Sea

Service Deployment Medal, Sea Service Deployment Ribbon (2), Armed Forces Expeditionary Medal, Battle “E” Ribbon, Global War on Terrorism Expeditionary Medal, NUC

ACCOMPLISHMENTS:

Highest Honors – winter 2011, spring 2011

Honors- summer 2011, fall 2011, winter 2012

References:

Carol Osbourne Pomeroy/Cintas Manager 859-***-**** ext 4468

Vikki Matthews Pomeroy/Cincinnati Bell Supervisor 513-***-****

Lee Sheley Pomeroy/Cintas Process Analyst 937-***-****

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