Active Directory Customer Service
Resume:
Josh Jacobs
Cincinnati, Ohio 45247
************@*****.***
SUMMARY
Goal and service-oriented IT Professional with proven success supporting and meeting organizational objectives in both technical and business areas
Hands on experience communicating with end users and supporting complex systems and applications
In depth knowledge of Microsoft SQL Server and SharePoint
Strengths include building collaborative relationships with clients and peers, handling crisis situations, and meeting organizational timelines
PROFESSIONAL SKILLS
Microsoft Windows Server 2003 and 2008
Microsoft SQL 2003 and 2008
Microsoft IIS 5.2 - 6.2
Microsoft SharePoint 2008
Microsoft Exchange and Active Directory
Account Management
Network Infrastructure Technologies and Communication Protocols
Microsoft Windows Support on All Releases
Microsoft Axapta
Microsoft Hyper-V
Windows PowerShell
Professional Communication and Writing
Warehouse Management System
Visual Basic Programming
PROFESSIONAL EXPERIENCE
ITOCHU Automobile America Inc. 02/2011 - Present
IT Specialist
Create, administer & maintain SQL Server Databases of 3rd party application for 125 users
Installation & maintenance of Microsoft Windows Servers 2003 – 2008 including updates, migration of servers and merger of networks
Installation, configuration, and management of Microsoft SharePoint farm and sites
Maintain changes of network user accounts through Active Directory
Installation & management of Microsoft web servers, building web sites and creating enhancements for the parent company with over 2,000 users.
Create & maintain user’s email accounts through Microsoft Exchange 365
Responsible for installation / repair and enhancement of computer software using automated scripts, programming skills and troubleshooting techniques
Handle troubleshooting tickets and request for a company that disperses parts for over 4,000 distribution centers in the automotive industry
Strong customer service experience working with end users to resolve technical problem
Asset management of IT devices
Utilized remote desktop software to help off site users resolve software related issues including location in California, Indiana and Michigan
Self Employed 12/2009 - 05/2010
Computer Support Technician
Installation & configuration of 3rd party computer software
Removal of viruses and spam
Configuration / installation of new laptop and desktop computers
AlarmForce 11/2007 - 12/2009
Security Technician / Sales
Responsible for installing/maintaining home and small business alarm systems in the Cincinnati tristate area
Sole responsibility for balancing monthly inventory of all security system components
Utilized time management skills to assure all appointments were completed on assigned time and date
Siemens Business Services 10/2006 - 11/2007
Support Analyst II
Collaborated on a team of fifteen people to provide excellent technical and customer support for companies which included: Time Warner Telecom, StarTek and locally based Givaudan
Administered user’s network accounts through Active Directory, Novell clients, Citrix and AS/400 servers in order to perform routine maintenance such as: resetting passwords, unlocking accounts, and clearing printer queues
Other Positions Related to Career
Pomeroy IT Solutions 09/2005 - 10/2006
Level II Help Desk Agent
Cell Phone Beeper Vibes / Cellular Connection 04/2001 - 09/2005
Store Supervisor
EDUCATION
The University of Cincinnati 09/2002 - 06/2005
Cincinnati, OH
Associate of Applied Business; Cum Laude
Major: Computer Support Technology
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