Customer Service Sales

Nandita Shah

* ***** **** ******, *** D**, Downingtown, PA 19335

M: 910-***-**** ******************@*****.***

OBJECTIVE:

A dedicated team player seeking engagement in challenging assignments in areas like customer service, sales and financial segment.

EDUCATION

Gujarat University Ahmedabad, INDIA

Bachelor of Arts with Major in Clinical Psychology, 2002

Masters of Clinical Psychology, 2004

Lucknow University, Ahmedabad, INDIA

Master of Education (Teaching), 2014

EXPERIENCE

Cashier, Marshalls Store, Exton, PA (2015-Present)

Applied remarkable mathematical ability to carry out subtraction, addition and percentage.

In depth knowledge of various payment modes and customer identification.

Compared the sales data with the drawer’s content at the end of shift.

Performed as cashier, customer attendant and other duties as assigned.

Assisted in weekly sales promotion price change.

Dealing tactfully and efficiently with demanding customers.

Cross selling store services to customer.

Reporting any suspicious customer activity to store managers.

Addressing customers by name with a smile and direct eye contact.

Accurately receiving, counting and distributing cash.

Assisting with store audits.

Writing reports and correspondence on matters related to customer complaint.

Created rapport with customers and gained reorganization from management.

Territory Distributor of Kitchen Appliances and Cookware-Adinath Agency, India (2010-2015)

Responsible for financial aspect of the business including daily cash handling, accounts receivable and payable.

Engaged in successfully completion of demographic and economic survey of sales territory. Accomplished the target by targeting the right customer.

Consistently achieved top sales throughout 5 years of my operations. Ranked twice in one of best distributor categoryon territorial rank.

Designed economical sales strategy such as coupon, bulk purchase discount and flexible payment terms.

Successfully achieved highest level of satisfaction of retailers by on time delivery and by spot resolution of quality issues if any.

Gained in depth knowledge of market requirement by analysis and research of end user requirement.

Kindergarten Teacher, AmrutJyoti School, India (2006-2008)

Developed and taught age appropriate lessons.

Implemented plans that encourage physical, emotional, social, and academic growth.

Maintained individual student portfolios including skills checklist, labeled work samples, and narrative reports on areas needing improvement.

Interacted extensively with parents to provide regular progress reports.

Showcase children work to boost their self-esteem and to keep them motivated.

Personally initiated early childhood intervention.

Developed Individualize education plans.

Responsible for Student assessment.

Managed parent –Teacher conferences.

Assistant Psychologist, Ahmedabad Civil Hospital, India (2002-2003)

Measured Intelligence quotient of child patients, by taking different type of test and also by conversation.

Assisted Principal Psychiatrist in understanding the child conditions.

Responsible for research and develop case specific reports.

Helping parents to tackle the situations and guide them through the treatment.

KEY SKILLS SUMMARY:

Computer

Microsoft Office Suite including: Word, Excel, Power point, Outlook

Abode Photoshop, Premier and Acrobat Reader

Communication

High Level of communication skills have been demonstrated through ability to motivate and communicate with others as well as develop strong customer relationships as shown in employment experiences.

Capable of interacting with people of different backgrounds and build good interpersonal relations as demonstrated at Marshalls.

Both written and verbal skill are proven through University oral assessment and written assignment work.

Teamwork

A confident and mature team player as demonstrated in successfully completing projects and research at University for which I have achieved consistently good results.

Ability to always listen to team members as shown in many work environments.

Time Management

Experience working within short time constraints and able to meet deadlines as demonstrated asa business owner and working as a cashier at Marshall store.

Ability to prioritise and manage multiple tasks as seen by working as a business owner while studying full time.

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