Administrative Assistant Manager

Samantha J. Morris

770-***-**** ** Smokey Path

Dallas, GA 30132

*******@*****.***

SUMMARY OF QUALIFICATIONS

I am a highly driven, methodical, and creative professional with valuable experience providing support to high level management in government agencies, real estate firms and organizations within the hospitality industry. I hope to bring my strong professional background, education, and skills to a rewarding role in an exciting, influential organization.

My key strengths include:

Dynamic Professional with the ability to eloquently assist in any situation with grace

Innovative Problem-Solver who thinks outside of the box to find effective, permanent solutions

Natural Leader who promotes learning and understanding in a calm and comprehensive manner

PROFESSIONAL EXPERIENCE

Administrative Assistant

April 2013-Present

Paulding County E-9-1-1 Communications Center

As an Administrative Assistant, I provide support for the Director and Deputy Director. Key Responsibilities include:

Heavy Microsoft Outlook calendar management for department heads and managers.

Draft and edit correspondence with precise attention to grammar, syntax, punctuation and spelling.

Create databases, spreadsheets, presentations and documents with proficiency using Microsoft Office Suite.

Proven ability to quickly use critical thinking to meet the needs of the department.

Prepared and maintained all payroll related information, to include paid time off accruals.

Responded to and maintained all requests for records according to the Open Records Act, as the Open Records Custodian for the department.

Key Achievements

Increased the capacity and scope of position by 60% from my predecessor.

Awarded for excellence on three (3) separate occasions throughout career by Paulding County Commissioners.

Honored with the NENA Telecommunicator Presidential Award.

Lead Communications Officer

March 2009-April 2013

Paulding County E-9-1-1 Communications Center

As Lead Communications Officer, I provided all necessary training for new employees to successfully answer emergency calls, non-emergency calls and dispatch emergency personnel accurately and efficiently.

General duties included:

Instilled a sense of urgency within trainees to understand the magnitude of their decision making skills.

Inspired peers and trainees with the understanding of how to multi-task and re-prioritize tasks under pressure.

Assistant General Manager

September 2006-March 2009

Ruby Tuesday

As an Assistant General Manager, I was responsible for daily operations, including development and performance management of employees for a multi-million-dollar establishment.

Prepared weekly: schedules with labor budget, payroll, inventory and reconciliation of profit and loss statements.

Created and promoted a new training procedure, which became a regionally used training method.

Orchestrated catering procedures for large-scale events.

Administrative Assistant

May 2004-October 2006

Melissa Rhodes Realty

Managed calendars for busy team of realtors.

Provided exceptional customer services to all clientele.

Drafted contracts for each realtor and ensured completion in preparation for closing.

EDUCATION

Chattahoochee Technical College

September 2007-December 2010

Early Childhood Education

Dunedin High School

Dunedin, FL

September 1999-May 2003

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