Customer Service Medical

Dexter Barnes

**** *. ******** ***, ***. ***

Chicago, IL 60610

630-***-**** 312-***-**** ***********@*****.***

EXPERIENCE

Cenveo, Chicago, IL September 2014 - July 2015

Machine Operator/Material Handler

Operated letter processing machine

Sorted, distributed, prepared and packaged 2400 business letters in bulk form for shipment

Received shipment of raw materials

Stocked raw materials

Inventoried raw material to ensure availability

Ashley Quality Care, Chicago, IL September 2010 - May 2013

Custodian/Live-in Health Aide

Provided custodial services to employer’s facility such as polishing, buffing of floors and refuse management

Provided personal care services for a disabled patient in the home, including preparing nutritious meals, cleaning the premises, and dispensing medication as prescribed

Submitted accurate reports to the health agency on a biweekly basis

Veterans Industries, Hines VA Hospital, Chicago, IL December 2011 - June 2012

Pharmacy Supply Technician

Ensured safe storage and distribution of all items necessary for daily inpatient operations, including sterilized water and IV fluids, monitoring expiration dates following strict guidelines and procedures

Maintained order and accountability utilizing extensive knowledge in hospital receiving operations and observing all OSHA standards for safety

Received items, monitored inventory levels, and ordered supplies as needed

Recognized as an exemplary employee by immediate supervisor and management

Maintained excellent professional communications with staff and patients

Nutrition & Food Service Worker

Prepared, served and delivered daily hot meals to patients, staff, and visitors on a timely basis to assigned floors and patients

Prepared meals with specific dietary restrictions and nutritional needs

Thoroughly cleaned kitchen facilities adhering to strict sanitation standards and restocked basic food items such as spices, cooking oils and etc.

Collected finished trays at the end of meals and transported them to kitchen for cleaning and restocking

Independent Contractor, Huntsville, AL September 2002 – August 2010

Live-in Health Aide

Provided personal care services for elderly patient in the home to include food preparation,

cleaning of premises, shopping and time management for doctor’s appointments and the

dispensing of medication

Performed and promoted safe and healthy physical activities

Veterans Industries, Hines VA Hospital, Chicago, IL June 2001 - June 2002

Medical Records Clerk

Maintained accurate health records for area veterans observing HIPPA compliancy

Entered diagnostic and procedural codes for claims

Transcribed paper records dating back over 50 years into a newly implemented electronic medical record system

Trained new employees record-keeping system and standard departmental procedures

United States Postal Service, Forest Park, IL January 1990 – January 2000

Parcel Keyer

Worked as part of a team responsible for processing hundreds of thousands of

pieces of mail per hour

Received multiple national recognitions for outstanding performance in processing

high volumes of packages in a given timeframe

Accurately and efficiently entered zip codes from mail items into ten-key computer

mail terminal

Provided prompt and courteous customer service

Michael Reese Hospital, Chicago, IL January 1986 – October 1989

Claims Processor

Accurately entered diagnostic and procedural codes for several hundred medical claims daily

Regularly exceeded hourly quotas for claims processing

Administered claims for fee-for-service payers as well as third-party insurance providers such as Medicare and Medicaid

Oversaw other general accounts payable and accounts receivable responsibilities, including internal payroll for several thousand employees

Provided exemplary customer service to incoming calls from patients seeking information and updates on referrals

EDUCATION AND CERTIFICATION

Harold Washington College, Chicago, IL 1984

Associate’s Degree in Computer Science

Oakton Community College, Skokie, IL 1979 - 1980

Correspondence courses for military personnel in business law

MILITARY SERVICE

United States Army, Fort Sheridan, IL July 1977 – July 1980

Supply Clerk

Maintained accurate military records, including personnel and medical records, travel orders, promotion certificates, and retirement applications

Administered financial accounts, performed budget analyses, and ordered personnel goods in order to provide services to meet the needs of servicemen as a cashier in the Army package and exchange services

Worked within a monthly budget of $20 million

Performed periodic inventory and maintained stock and orders for military personnel and dependents

Served as the liaison for performance improvement in order to collect input from personnel and implement changes to best meet the needs of servicemen and improve efficiency

Contact this candidate