MARTIN ZAKOV

**** **** *****, **** ******, Florida 34684 (C) 727-***-**** acvsd5@r.postjobfree.com

Professional Summary

Dedicated IT professional skilled at installing, troubleshooting and repairing various software and hardware, seeks a role offering opportunities for long term professional growth and development. Skills

• Analytical and critical thinker

• Dedicated and organized

• Ability to adapt to change

• Team player

• CompTIA A+ Certified

• Soldering experience

• Desktop and laptop repair

• Experienced with networks

Work History

Service Center Manager and Tier 2 Technical Support 02/2008 to 10/2015 UNEX Computers – Sofia, Bulgaria

• Maintained high standards for quality and productivity metrics.

• Worked closely with team members to meet or exceed all customer service requirements.

• Managed customers' expectations and experience to a high degree of customer satisfaction.

• Conducted research to address customer concerns.

• Remained up-to-date on the latest technologies and solutions.

• Researched, troubleshot and resolved complex problems.

• Resolved customer issues in a clear, courteous and straightforward manner.

• Defined and documented technical best practices.

• Led internal training for tier 1 technicians.

Tier 1 Technical Support 07/2003 to 02/2008

UNEX Computers – Sofia, Bulgaria

• Built systems and set up PC and Apple desktops, laptops and all types of mobile devices.

• Installed, configured and repaired windows operating systems, office applications and various software.

• Installed hardware and resolved technical issues.

• Performed PC maintenance and backups.

• Provided end-user troubleshooting and support both locally and remotely.

• Identified and solved technical issues with a variety of diagnostic tools.

• Set up local area networks, routing and shares.

• Demonstrated professionalism and courtesy with customers at all times. Education

Master of Business Administration: Management

University of Library Studies and Information Technologies - Sofia, Bulgaria 2011 Principle subjects including:

• Innovation management.

• Financial management and venture capital.

• Technological entrepreneurship.

• Strategic management.

• Business intelligence.

• Project management.

Bachelor of Science: Computer Science

University of Library Studies and Information Technologies - Sofia, Bulgaria 2009 Principal subjects including:

• Computer architecture.

• Information management.

• Content management systems.

• Optimization models.

• Information marketing and advertising.

• Risk management.

Volunteer Experience

Volunteer of Red Cross since 2009. Skilled in disaster management and first aid. Deployed to international capacity building missions, as part of multinational teams.

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