Retail Management, Accounting Assistant, Receptionist, Title Clerk

Administrative Management

Ciara Andrews

I have excellent customer service skills. I am flexible, with proficiency in quick learning and adaptability. I have experience with tight deadlines, making sales quotas, and implementing action plans. The following page will give a continuation of my profile, education, and experiences.

Profile

I am offering versatile office management skills and proficiency in Microsoft Office programs. I am a strong problem solver and planner. I readily adapt to change, work independently and I exceed expectations. I am also able to juggle multiple priorities and meet tight deadlines without compromising quality.

Key Skills

Office Management Front Desk Reception Graphic Design Growth-Power

Records Management Data intake and entry MS programs Sales Logix

Teambuilding Retail Store Management LP and Inventory Management ADP/CDK

Experience

Maguire Family of Dealerships -Ithaca, New York (Title Department) Dec 2015 – Present

I perform clerical tasks meanwhile providing managers with timely paperwork for every car sold. I ensured the delivery of excellent customer service to customers with timely delivery of paperwork to specified banks and to the Department of Motor Vehicles. I quickly became known for a “can-do” attitude, fast paced, with high quality work.

Highlights:

Processed all outgoing documents to customers, contracts to banks, and registration and titling documents to the DMV.

Audited all outgoing documents to ensure accuracy to get deals funded and customer’s new cars registered.

Stocked in new cars from factories and ensured all proper accounting was done through specific journal entries.

Assisted the accounting department in receipting and writing checks when necessary to ensure timely delivery and journal balancing.

Order the majority of office supplies for the dealership and different departments.

Mettler-Toledo Hi-Speed (StafKings) -Ithaca, New York (Finance Support) July 2015 – Dec 2015

I perform clerical tasks as finance support. I ensured the delivery of excellent customer service to customers with timely delivery of invoices. I quickly became trusted and known for a “can-do” attitude, fast paced, with high quality work.

Highlights:

I communicated effectively with multiple customers ensuring timely delivery of their invoices answering questions when needed.

Processed all outgoing invoices to customers through web billing, emailing, mailing, or by processing credit cards.

Audited outgoing invoices for parts and machine sales to ensure all information was accurate.

Ensured all Credit Memo Invoices were done correctly and customers received them in a timely manner.

Assisted the Finance Analyst with the Daily Numbers and end of the quarter revenue reports.

Assisted with Accounts Payable by matching and keying in data ensuring vendors were paid on time.

Updated and kept track of all Sales tax certificates from customers requesting new ones when needed.

Claire’s- Ithaca, New York (Store Manager) May 2012 - July 2015

I managed the day-to-day business in all aspects of the store with the staff of 5 or 6 employees. I travel throughout the district to lend a helping hand to other stores when needed and I oversaw operations in several other stores. I collaborated with my District Sales Manager to strategize and implement action plans along with helping her with daily and weekly administrative tasks.

Highlights:

I executed a successful re-open for a prototype store in the Destiny USA Mall

I travel throughout the district to help straighten and organize stores.

I have trained other store managers and their staff in multiple areas of the store.

I have earned excellent marks on reviews and have cut deficits in half.

Tops Friendly Markets-Ithaca, New York (Pharmacy Technician) Aug. 2011 - June 2012

As a technician, I handled data intake, filled prescriptions, and worked with customers. I maintained and ensured the delivery of exceptional service to customers while becoming a friendly face for them to recognize. I quickly became a trusted employee known for an optimistic attitude, flexibility, and high-quality work.

Highlights:

I communicated effectively with the customers ensuring them that they were receiving the best service possible and meanwhile becoming a friendly face they could count on.

I provided knowledgeable responses to information requests, screened and transferred calls, and filled timely prescriptions.

I earned excellent marks on performance reviews, with citations for excellence in areas including work ethic accuracy and quality, learning and mastering new concepts, and the commitment to providing unsurpassed service.

Education

Phoenix University Online- Phoenix, Arizona Currently Enrolled

Relevant Courses:

Business Administration

Accounting

Business Management

References

Stephanie Winston-Vann- The Shops at Ithaca Mall Marketing Director 315-558--0472

Germaine Darwish-Kirk- District Sales Manager of Claire’s 315-***-****

Tina Delong- Head Technician at Tops Friendly Markets 607-***-****

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