Customer Service Management

P.O. Box *****, Fort Bragg NC *****-****

Cell: 706-***-****

https:/www.linkedin.com/in/keenan-thomas-0b275810b

**************@*****.***

KEENAN MONTAGE THOMAS

OBJECTIVE

Information Technology/ Cyber Security: A position leveraging skills to maximize effectiveness where proven abilities in field support, system analyst/ analysis, or cybersecurity.

SUMMARY OF QUALIFICATIONS

Active U.S. government SECRET security clearance and able to meet eligibility requirements for TS/SCI security clearance.

Certification: CompTIA Security+ CE, LPI Linux Essentials, CCNA Certificate.

Able to discern complex decisions in stressful situations.

Accomplished becoming a subject matter expert on five operational support applications.

EXPERIENCE

INFORMATION HELP DESK TECHNICIAN, U.S. ARMY –

82ND COMBAT AVIATION BRIGADE/ HHC, FORT BRAGG, NC

June 2015 to August 2016

Expanded help desk analyst duties ensuring client and federal customer satisfaction – Collaborated with organization to devise solutions. Troubleshooting and identifying issues based on customer supplied information.

Resolving service calls and maintaining trouble ticket ownership until closeout by using a footprint tracking system – developed operating procedure checklist using common word processing applications, accomplishing optimization of customer service satisfaction and technical analysis.

WA/SA DoD authority to operate for proposed solutions using management tools. - Administrator installation, maintenance, and troubleshooting of signal support systems.

Comprehension of network security countermeasures mechanics.

INFORMATION TECHNOLOGY SPECIALIST, U.S. ARMY –

176TH FINANCIAL MANAGEMENT SUSTAINMENT/ HHC, SEOUL/DAEGU/YONGSAN, SOUTH KOREA

October 2012 to June 2015

Provide information security; build and manage distinct systems and programs. – Supported a company unit, spread across four geographically dispersed locations being instrumental in the installation and configuration of the Corporate Electronic Document Management System (CEDMS) ensuring army wide audit readiness goals.

Comprehension of management and Security safeguards. - Responsible for providing comprehensive technical support, subject matter expert to over 147 department personnel.

Implementation of DoD unclassified and classified security systems. – Expeditiously became the subject matter expert on five critical operational support applications ensuring unquestionable compliance with all regulations.

EDUCATION

FAYETTEVILLE STATE UNIVERSITY – FAYETTEVILLE, NC – COMPUTER SCIENCE

In-progress: GPA: 3.3

COMPTIA SECURITY+ CE

Security+ Certified CE, CompTIA, (Career ID: COMP001020622810)

LINUX ESSENTIALS (LPI-010)

Linux Essentials (LPI-010), Linux Professional Institute, (LPI ID: LPI000360129),

LEADERSHIP

Spearheaded company management over four geographically dispersed regions, provided seamless automation support for client, supervisor, and management issues remaining engaged in mission support.

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