Customer Service Medical Billing

Tammy Kiehl

***** ***** ******** ******, *******, Texas 77082 C: 832-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Highly capable, resourceful, and detail-oriented proficiently skilled in Medical Billing & Coding. Experience includes verifying insurance coverage, records reviews and schedule maintenance.

SKILLS

* Medical terminology

* ICD-9, ICD-10, CPT, HCPCS * Medicare/Medicaid

* Billing/insurance and collection procedures * Check in/out

* Outpatient surgery/office coding specialist * Explanation of benefits

* Patient referrals/claims authorizations * Appeals

* Familiar with commercial and private insurance * Scheduling

carriers * Word, Excel, Outlook

* Patient chart auditing ability * SpringCharts, PowerPoint

* Understands insurance benefits * Office management professional

* HIPAA/OSHA * Composed and professional demeanor

WORK HISTORY

Certified Billing and Coding Specialist, 09/2015 to 05/2016

Family Care Plus Clinic - Katy TX

* Verify patients insurance

* Call Insurance Companies to obtain a preauthorization

* Check out patients

* Input patients superbills into Medisoft

* Answer patients questions regarding their billing statement

* Scan in patients medical records

Customer Service, 11/2009 to 10/2015

Krogers – Houston, TX

* Confer with customers by telephone or in person to provide information about products or services, take or enter orders..

* Check to ensure that appropriate changes were made to resolve customers' problems

* Keep records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken

* Assist customers with payment of bills to include electrical, telephone services and more.

Certified Nurse’s Assistant, 04/2003 to 09/2005

Presbyterian Senior Care. – Houston, TX

* Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs

* Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing,

using the toilet, standing, walking, or exercising.

* Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet

* Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

EDUCATION

Diploma: Medical Billing & Coding: September 2015

Fortis College – Houston, TX

BLS-CPR Certified-February 2015

Blood Borne Pathogens Certified – February 2015

References Available on Request

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