Customer Service Manager
Resume:
ANGELA MORRISON
Trenton, Georgia 30752
OBJECTIVE: Loss Prevention/Risk Management
WORK EXPERIENCE:
Loss Prevention and Risk Management Investigator 2012-Current
(CCMLLC, Support Services), Hattiesburg, MS
• Trained over 200 Company Associates on OSHA Certified Safety Programs
• DOT Alcohol and Drug Abuse Prevention Specialist (ADS)
• DOT Tractor Trailer Safety Specialist
• Assists Store Managers in identifying and repairing potential Hazards
• Tenure resulted in the lowest customer / employee accidents within the organization
• Viewed Archived Video Surveillance
• Witnessed Interviews
• Wrote Several Statements when associates had violated company policies and procedures
• Assisted security / metal detectors/ searches
• Responsible for the OSHA Programs for the Company and The OSHA 300 Logs for the entire company
• Performed Safety Inspections for over 13 stores and 1 warehouse
• Trained management on how to fill out Work Comp and Customer Incident Reports
• Investigated theft, workplace violence and discrimination cases
• Knowledge in Word, Excel and Power Point
Warehouse Processor (CCMLLC, Support Services) Hattiesburg, MS 2011-2012
• Selected by numerous supervisors for advancement to Loss Prevention Risk Management
• Processed clothing, shoes, accessories and winter coats
Assistant Manager
McDonalds, Fayetteville, NC
• Inventory 2000-2001
• Trained new associates
• Money management
• Customer Service
Cashier
AJ One Stop, Cobden, IL 1998-2000
• Inventory
• Trained new associates
• Stocked the walk-in refrigerators and stocked the shelves
• customer service
Assistant Manager
McDonalds, Anna, IL 1999-2000
• Money management
• Trained new associates
• Inventory
• Customer Service
EDUCATION:
Associates in Medical Billing and Coding: American Intercontinental University
Interrogation and Interviewing- John E. Reid and Associates
Forklift Instructor-National Association of Safety Professionals
CPR and First Aid Instructor- American Red Cross
FEMA Courses
Workplace Violence-Jimmy McInnis Special Operations
Bomb Threats-Jimmy McInnis Special Operations
Active Shooter-Jimmy McInnis Special Operations
LICENSES AND CERTIFICATIONS:
Forklift Instructor
Certified CPR/First Aid Instructor
Interrogation and Interviewing
DOT Alcohol and Drug Abuse Prevention Specialist (ADS)
Several FEMA Certificates
PROFESSIONAL MEMBERSHIPS:
Girl Scouts of America
Boy Scouts of America
Toastmasters International
REFERENCES:
Chad Montgomery (Warehouse Manager)
Blue Mountain Mississippi
Deborah Marasigan (Safety Supervisor)
Hattiesburg Mississippi
Aradella Johnson (Inventory Supervisor)
Blue Mountain Warehouse
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