Office Assistant, Customet Service
Resume:
Harlie C. Parkinson
Shelton, Wa *****
******.*************@*****.***
Communication and Interpersonal Skills
• Effective daily communication with coworkers, and upper management.
• Professional attitude and demeanor.
• Maintain positive and professional work relationships.
• Works very well with others in stressful situations.
• Great Team leader skills.
• Good sound judgement.
• Excellent customer service.
Professional Work Experience
Washington Corrections Center Department of Corrections (Shelton, WA) Office Assistant 2015
• Proficiently use personal computers and work related programs such as Microsoft Office 2010/2013, Word, Excel, Outlook, PowerPoint, and office equipment phones, scanners, fax machines, printers.
• Scan classification documents into the OnBase System.
• File documents into the file cabinet for classification files given out weekly to the counselors for the purpose of offender classification, distribute these files accordingly to facility counselors.
• Put together files for the counselors with information for classification purposes.
• Break down classification files once sent to Department of Corrections Head Quarters.
• Use OMNI (Offender Management Network Information) daily to check cell assignments, add counselors, add holds or remove, updates screens, and check for separation concerns.
• Manage call outs for the Religious Activity Center.
• Track and organize volunteer training for volunteer programs at Department of Corrections in Shelton, WA.
• Answer and direct multiple phone lines as the switchboard operator in a professional manor for the Washington Correction Center in Shelton, WA.
• Collect DNA samples for Washington State Crime Lab.
• Schedule newly arriving offenders for Testing/Orientation and Physicals.
• Back up Institution’s phone operator.
Copes Area Agency on Aging (Shelton, WA)
Home Health Care Provider 2011 (on call)
• Assist clients in their activities of daily living, Pass medications to client and monitor intake/output, administer insulin and document.
• Housekeeping and light maintenance.
• Food prep and planning per diabetic standards.
• Appointment setting and transporting, document doctor communications and diagnosis for family and state.
Fir Lane Health and Rehabilitation Center (Shelton, WA) Laundry/Housekeeping 2009
• Gather and process laundry for entire facility.
• Maintain cleanliness of facility as directed.
• Keep an inventory of all supplies needed to do my work. Celebrity China and Crystal (Lenexa, KS)
Receptionist 2007
• Multi Line phones processing between 15 30 calls a day.
• Resolve issues as needed directing customers to the correct departments.
• File management.
• Scheduling and appointment setting for wedding/event consultations. Education
Shelton High School/Olympic College 2008 G.E.D.
Olympic College 2010 Sea Salt Program
Personal Skills
• Works extremely well under pressure.
• Accountable/reliable, detail oriented.
• Prioritize and complete tasks in accordance with established time lines.
• Able to walk, sit and/or stand for extended periods of time.
• Good with computers, Microsoft Office, Excel, etc..average 45 WPM
• Well organized and self sufficient.
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