PHILIPPE JOHN FRASER

**** ****** ***.

San Diego, CA 92113

619-***-****

acvs9n@r.postjobfree.com

OBJECTIVE: To secure a User Support Technician position to where I can utilize my Associates Degree in Network Systems Administration and make a significant contribution to your organization. EDUCATION:

ITT Technical Institute, San Diego, CA

Associates of Science Degree in Network Systems Administration June 2014 Relevant Areas of Academic Studies:

Strategies for the Technical Professional

Computer Structure and Logic

Client-Server Networking 1 & 2

Linux Networking

Programing

Information Security

IP Networking

Email and Web Services

Database Concepts

Professional Communication

Advance Strategies

WORK EXPERIENCE

User Support Technician, Hologic San Diego, CA 92121 June 2015 – Present

Provides day-to-day technical support to employees using Service Now – Install software’s, configures and troubleshoots desktop systems, workstations, laptops, mobile devices, iPad, Cisco desk phone, printers and copiers.

Support users with AD, SCCM, Exchange, Cisco Admin/Voicemail, Avaya One Agent, Log me in Rescue(Skype/Lync), Oracle, Java, Shipconsole, Agile, Sharepoint, ShareFile, WebEx and MS Office.

Creates accounts in, maintains passwords, data integrity and file system security for the desktop environment following company processes.

Recommends hardware and software solutions, including new acquisitions and upgrades.

Administers tools for the encryption, patching, virus protection and backup of all end- points.

Configures mobile device security.

Works with vendors and suppliers to source hardware, equipment and resources. Assists consultants with related projects.

Troubleshoots problem areas as they relate to the desktop and network infrastructure environment and provides support in person, via telephone, or email.

Communicates highly technical information to both technical and nontechnical personnel.

Prepares documentation relevant to the configuration and maintenance of desktop systems and trains other employees on how to perform related tasks.

Adheres to Change Control Processes and Procedures. Material Handler II, Hologic Gen-Probe, San Diego, CA 92121 January 2007 – June 2015

Run pick list in the morning Oracle, SAP system.

Pull inventory and accurately prepare for shipments various customers using clipper ship, Fed-ex, and UPS system.

Schedule a pick up for LTL/Freight shipments for domestic and International.

Perform cycle count.

Receive material for Inventory.

Used fork lifts to move large spare parts to be store in warehouse.

Learned Strong problem-solving and decision-making skills with a special attention to detail. PROFESSIONAL SKILLS:

Process driven; can follow process and maintains files/records for auditing purposes

Good written and verbal communication skills a must

Good customer service skills including initial contact through problem resolution

Good planning and organizational skills

Ability to display a positive and professional attitude

Ability to multitask and prioritize workload