AMIT CHADHA
●● P: 647-***-**** ●● Email: acvs6l@r.postjobfree.com ●● Mississauga, Ontario
●● LinkedIn: https://ca.linkedin.com/in/achadha2 ●● Skype: amitchadha30
SCRUM MASTER
-- APPLICATION DEVELOPMENT – BUSINESS PROCESS IMPROVEMENT – PROGRAM MANAGEMENT
An articulate, multi-skilled and result oriented IT Professional with comprehensive experience of more than 8 years in multiple domain of Scrum Master, Agile principles, Business analysis, Stakeholder management. Strong team facilitation efficiency, removing impediments, evolves the product while leveraging processes which are in accordance with agile methodology. Strong ability to guide team throughout the product lifecycle, Scrum ceremonies and artifacts. Strong problem solving and decision making skills, combined with a pragmatic approach and sound business acumen for efficient project deliveries.
CORE COMPETENCIES
Certified Scrum Master à JAD / Requirements gathering à Agile Principles & Process
Process Analysis and Redesign à Stakeholder Management à Cross Functional Environment
Project Direction & Definition à Business & Process Analysis à Strategic & Tactical Planning
Retail & Wholesale applications à ERP, CRM,E-Commerce à Education, Payroll, Accounting
TECHNICAL SKILLS
Agile Management & Design Tools: JIRA, Microsoft Visio, UML (for use cases)
Technical Languages: COBOL, Easytrieve, Unipay, JCL, SQL, C
Database: MySQL, DB2, VSAM
IBM Tools: Control Centre, Quality Centre, Data Query
MS Office Tools: Excel, Word, PowerPoint, Prezi
PROFESSIONAL EXPERIENCE
Scrum Master 2013 – 2016
Yash Computers Company
IT development and support company, with major focus to provide solutions like customized ERP, CRM,
E-Commerce, Payroll, Accounting to various clients in manufacturing, trading, retail & education domains.
Facilitated and motivated the team to be highly effective, self-organized, productive and accountable which resulted delivery of best in doman solution and raised profit margin by 25%.
Managed to write proficient user stories, drafted use case diagrams, workflow process diagrams, mock ups for user friendly front end, which saved post design changes and costing upto 15%.
Worked with 3 scrum teams parallely with total of 23 team development team members, with more self organized and cross fucntional environment, led to increase productivity by 18%.
Followed Agile philosophy, strategy, tools and processes like Scrum, SAFe, ATDD, TDD, FDD, continuous intergation with wide spread adoption
Tracked, communicated and collaborated well about iteration 0, realease planning, velocity, sprint burndown charts, and also facilitated in removal of impediments to team’s and organization success
Supported Product Owner and team in effectively grooming and maintaining the backlog refinement activities including daily scrums, sprint planning, sprint review and retrospectives
Validated the Scrum Maturity and coaches the team to higher levels of maturity, at a pace that is sustainable and comfortable for DevOps team and organization in cross functional manner
Achieved quality assurance of project deliverables as they relate to corporate standards & guidelines
Liaised between the product owner, stakeholder and development team to ensure user stories/acceptance criteria is clearly defined, understood, and implemented successfully
Projects Handled @ Yash Computers Company
Risk Audit, Control & FMS on SALESFORCE (Client: Tronss Solutions) Mar 2015 – Mar 2016
A solution provides complete integrated solution to various departments’ audit processes and facilities
Completed initial analysis of project to commit the delivery projections using agile methodology
Facilitated product owner in release planning, user stories, product backlog refinement
Ensured sprint delivery to committed milestones, sustainable pace of delivery with burndown charts
Mentored DevOps team with sprint planning, daily standups, sprint reviews, sprint retrospetives
Followed all scrum ceremonies, artifacts to achieve good sprint velocity and effective product
Determined & executed system Integration testing, traceability matrix and user acceptance testing
Online Recharge Solution (Client: Opportune) Dec 2014- Feb 2015
A solution to do online recharges via transactions of mobiles services, DTH services
Accomplished alignment across all departments about a new, user-friendly recharge solution
Identified, managed, mitigated project issues and risks, working with other Scrum Masters
Increases the effectiveness of the application of scrum in the organization with cross functioning
Designed application structure and mentored the project by imposing agile principles, scrum techniques with effective client handling till project implementation
Trading ERP Solution (Client: DJM Suiting’s) Jan 2014 – Nov 2014
ERP solution to provide complete integrated solution to various departments’ processes of trading
Involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service
Identified, analyzed, rationalized and optimized business processes, systems applications, program operations and functions at a detailed level with clients specific requirement analysis
Performed dual role as project management with BRD, project plan, resource plan, risk mitigations
Manufacturing ERP Solution (Client: EHP Pvt Ltd) May 2013 – Dec 2013
Solution to provide complete integrated solution to various departments’ processes of manufacturing
Step by step execution with tactical planning, coordination with product owners, development team
Analytical, methodical and resourceful approach to problem solving, root-cause analysis, conflict resolution, negotiation strategies and providing corrective actions to meet business requirements.
Indulged scrum methods in designing, development, testing till delivery of project with stakeholders
Commanded the post deployment Maintenance and Support as per agreed SLA / OLA
Senior Engineer (Role of Business Analyst) 2010 – 2013
Sopra Steria (Erstwhile, Steria)
European IT consulting company, with core business area in consulting services, systems integrations, ERP solutions, implementation of application solutions, technical support, operation of professional services.
Stationed at BOOTS Company in United Kingdom, to handle migration of entire HR Payroll System
Direct client engagements, for application enhancements, executions in scrum environment
Risk mitigations, strategic planning, designing of solution for migration with infrastructure planning
Ensured to follow quality assurance, control procedures, and company standards as per compliance
Managed activity tracking, quality, timeline, audit tracking sheet to achieve CMMI Level 5 for company
Developed various mainframe application programs in COBOL, JCL, SQL, UNIPAY, DB2, VSAM
Stored procedures development/enhancements with database in IBM control/quality Center
Projects Handled @ Sopra Steria (Client: BOOTS, England)
●●People Admin (Payroll Migration) ●●Discount Card Triennial Run ●●VAT ●●Annual Bonus
Senior Engineer (Role of Jr. Business Analyst) 2009 – 2010
BE Software Solutions
Leading IT solutions provider, deals in customized software development and customer solutions like PMS, TMS, TIC, HMS. Their solutions are much more committed to provide enhanced information to customer.
Analyzed and evaluated clients needs followed by assistance to team to develop software solutions
Documented developed and tested projects, which helps in marketing of product in global market
Contributed among the team in technical design documentation to make suitable innovative product
Resolved and troubleshooted difficult problems related to software applications
Project Handled @BE Software Solutions (Client: DMRC and Delhi Malls)
●● Parking Management Solution
Software Engineer (Role of Developer) 2007 – 2009
Tech Mahindra (Erstwhile, Satyam Computer Services Ltd)
Company with various nodes like information technology, networking technology solutions, and business process outsourcing. Its customers are listed in fortune 500 companies, global presence in 51 countries.
Started trail as Mainframe developer in Ford Motor Company (IT, US)
Requirement analysis, detailed designing, development, test cases with appropriate documentation
Batch process implementation to automate the fleet - retail department informations & transactions
Handling change management, resolution to production jobs, support tickets in maintenance
Projects Handled @ Tech Mahindra (Clients: Ford Motor Company, US)
●● Fleet and Retail ●● Round the Clock ●● Malay Airlines
EDUCATION
Bachelor of Technology (EEE), Guru Gobind Singh Indraprastha University 2003 - 2007
(Degree Evaluated by World Education Services (WES), as the equivalency of Four Year Degree in Canada)
Master of Business Administration (Specialization in Information Technology): Pursuing 2016
Workplace Business Communication by Ryerson University, Canada 2016
PROFESSIONAL CERTIFICATIONS
CSM (Certified Scrum Master) 2015
(000-700) DB2 UDB V8.1 Family Fundamentals, IBM 2008
LINUX certification, Red Hat 2006
PROFESSIONAL TRAININGS
CSM Training by Scrum Alliance, USA 2015
IBM Mainframe Technologies 2007
PROFESSIONAL ACHIEVEMENTS
Best Employee of the year @ Yash Computers Company 2015
Appreciation and Pat on the Back Cards @ Sopra Steria 2013
Team of Quarter Award @ Tech Mahindra 2009
STAR Rating @ Tech Mahindra 2008
Academic Accolade 2005
National Conference Paper Published in 'BROADBAND INTEGRATED DIGITAL SYSTEMS AND NETWORKS'