Field Service Technician

William S. Sargent

740-***-**** / 740-***-**** 11085 New Delaware Road, Mount Vernon, OH 43050 ********@*******.***

Qualifications:

Ten years of experience Source Inspector / Surveyor of Energy Industry vendors and products ; Ten years of experience Owner/ CEO QAIS, Inc., FAA A&P Mechanic; 30+ years of experience in Aviation;

Profile:

Energetic self-starter with a broad scope of experience in 3rd party source inspection, quality inspection, writing and auditing of processes, and Non-destructive inspection.

Committed to the Continuous Improvement Process, with total team participation

Proven ability to meet customer expectations for service, quality, and cost savings objectives

Excellent interpersonal skills. Diplomatic and effective with customers and managers

Detail oriented with mechanical work, document management and e-mail

Strong Mechanical Aptitude

Proficient computer knowledge & skills. MS office software – Word, Excel, Access, Visio, PowerPoint, Publisher, Outlook

Professional Experience:

Quality Assurance Inspection Services, Inc. Mount Vernon, OH 2006-Present

Owner and CEO

Independent inspection corporation with a record of successful client assignments in quality assurance inspection and expediting at vendor facilities.

Technical and Mechanical Applications

Developed Expertise in reading and interpreting electrical, hydraulic, and mechanical drawings / blueprints

Consult with clients on manufacturing / quality processes

Expedite clients orders at vendor facilities

Expert Source Inspector

Quality Assurance

Witness structural, paint, factory acceptance, dimensional inspections

Third Party Independent Surveyor / Inspector for Energy Industry clients

Inspection Release

Complete Quality Assurance Auditing

Process and Report Writing

Process Auditing

Witness mixing and casting of raw materials.

Review, witness, and inspect welding procedures and Non Destructive Testing of welds

Witness Non Destructive Testing of Vessels

Witness Hydrostatic Testing

Witness Material Testing

Complete Source Inspections for structure, In-process, material, dimensional inspection verification, and final and shipping of client’s order

Parts Spares Verification

Purchasing for QAIS

Evaluate Needs of company

Study cost effectiveness

Responsible for marketing decisions

Marketing for QAIS

Develop company Web Page

Create ideas to promote company activities to clients

Solicit company services to perspective clients

NetJets, Inc. Columbus, OH 2000-2006

Held several positions within the corporation. Created Continuous Process Improvement program for Fleet Base Maintenance and Field Service Department which was adopted by the company. As the assistant Manager, I enhanced the productivity of Field Service and Base Maintenance personnel while supporting personnel with supplies, parts and mechanical services.

Technical & Mechanical Applications

Assistant Base Maintenance Manager for United States Fleet

Training Coordinator – tracked personnel maintenance training status and requirements

Coordinated Flight Safety Maintenance Training for each fleet of aircraft type for the Line Maintenance and Base Maintenance Department.

Composed ISO type procedures manual for Line Maintenance and Fleet Base Maintenance departments

Aircraft Management – Managed NetJets aircraft maintenance and contract compliance at the Toledo Citation Service Center

Managed aircraft maintenance issues at Base Maintenance centers where no on-site NetJets management was present

Aircraft Maintenance Field Service Supervisor for United States Fleet

Evaluated Field Service Coordinators

Ordered Aircraft Parts for Field Service Coordinators

Coordinated Days off and Vacation time

Assisted in aircraft maintenance over the phone and computer

Assisted Coordinators with computer software issues ( Computerized Aircraft Maintenance tracking and parts)

Created metrics reports for Senior Vice President / Director MS Word, MS Excel, MS Visio, and MS PowerPoint.

Aircraft Maintenance Controller – Hawker Aircraft Fleet – United States Fleet

Coordinated and Controlled scheduled aircraft maintenance and unscheduled aircraft maintenance for Hawker 1000 and Hawker 800XP NetJets Aircraft

Evaluated aircraft systems with aircraft maintenance manuals and schematics through computer and phone conversations with technicians

Solved Logistics problems of parts aircraft and maintenance personnel

Released Aircraft for Return to Service

Aircraft Return to Sevice Coordinator

Audit aircraft unscheduled maintenance and scheduled aircraft maintenance documentation for compliance to all company, federal, and international rules and regulations

Electrosonics, Inc. Columbus, OH 1999-2000

Line Maintenance Avionics A&P Technician

Solved avionics problems on unscheduled and scheduled maintenance aircraft in the avionics facility. Initiated Data Base in MS Access to Track all calibration for all gauges and instruments at the Electrosonics FAA Repair Station.

Technical and Mechanical Applications

Evaluated avionics problems

Repaired avionics problems in accordance with current FAA Regulations, manufacture’s recommendations, maintenance manuals, electrical schematics, and wiring diagrams.

Performed minor avionics bench work

Coordinated the calibration of all test gauges and instrumentation.

Followed all pertinent Manufacture Service Bulletins and FAA Air Worthiness Directives

Fairey Hydraulics, Inc. Brecksville, Ohio 1995-1999

Production Shop Supervisor / Quality Superintendent

Managed United States Hydraulic FAA Repair Station and New Build Assembly facility for UK based company.

Technical and Mechanical Applications

Coordinated Work Schedules

Supervised production facility work force

Completed employee reviews

Provided Repair Quotations

Coordinated Sub-Vendor part repairs

Responsible for Facility Maintenance and Repair and vendor contracts

Progressive and Final Inspection of all parts and components

FAA Liaison for Repair Station

FAA Airworthiness Release of Hydraulic Aircraft Power Controls, Valves, Filters, Landing Gear and hydraulic accessories for Repair Station and New Build facility.

Tracked all Calibration Records of tools instruments and gauges

FAA Drug and Alcohol Manager

Internal and External Vendor Audits

Responsible for drawing and documentation updating and traceability

NDT, ASNT, PT and MT Level II Inspector

Acted as Safety Manager – Red Cross First Aid and CPR Instructor

Production Reporting – Metrics MS Excel

Quality Reporting – Metrics – MS Excel

Increased sales from $250,000 to $1,500,00.00

Continental Airlines, Inc. Cleveland, Ohio 1989-1995

Line Maintenance A&P Technician and RII Inspector

Technical Repair and Inspection of scheduled and unscheduled maintenance of Boeing, McDonnell Douglas, and Airbus jet aircraft

Technical and Mechanical Applications

Inspection, evaluation and repair of Continental Airlines Aircraft

Scheduled and Unscheduled aircraft line maintenance

RII Maintenance Inspector

Unscheduled Maintenance Repair at out-based non-maintenance stations

Maintenance Safety Coordinator – CPR & First Aid Instructor

Jetstream International Airlines, Inc. Erie, PA and Dayton Ohio 1985-1989

Line Maintenance A&P Technician and RII Inspector

Technical Repair and Inspection of scheduled and unscheduled maintenance of Jetstream BAE3101 and EMB 110 turbo prop aircraft

Technical and Mechanical Applications

Inspect, evaluate and repair of Jetstream Airlines Aircraft

Scheduled and Unscheduled aircraft line and hangar maintenance

RII Maintenance Inspector

Maintenance Crew Chief

Unscheduled Maintenance Repair at out based non maintenance stations

Ace Air, Inc. Cleveland, Ohio 1983-1985

Chief A&P Mechanic

Repair and inspect Beech – 18 Cargo Airline Fleet

Technical and Mechanical Applications

Scheduled and unscheduled maintenance of fleet of Beech 18 aircraft

Academic

Airport Management Technology, B.S. Degree - 83 hours completed at Kent State University, Kent, Ohio

Specialized Technology/Aircraft Maintenance, A.S. Degree from Pittsburgh Institute of Aeronautics, West Mifflin, Pennsylvania

Past Level II MT & PT NDT Technician. Recurrent ASNT training 2010

Organizations/Affiliations

Experimental Aircraft Association: EAA Warbirds Volunteer Aircraft Mechanic

ASNT member

ASQ member

References Available upon Request

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