Customer Service Supervisor

David M. Blakney

240-***-**** **** Meadowview Drive, Suitland, MD 20748 **********@*****.***

Operations Quality Assurance

I am dependable, hard-working and a self-starter. I have acquired over 15 years of experience in supporting office personnel. I have coordinated large office moves and assisted with surplus counts in preparation for fiscal accounting. I am a loyal team player with advanced problem solving skills. I am at ease in fast paced environments.

Core Competencies

Quality Control

Operations & Project Coordination

Warehouse Operations

Customer Service Excellence

Shipping & Receiving

Maintenance

Loading & Unloading

Process Improvement

Staff Training & Development

Professional Overview

Bureau of Labor and Statistics, 2 Massachusetts Ave., NW, Washington, D.C. 20002 2007-Present

Materials Coordinator/ Supervisor

Supervisor: Omar Fox 801-***-****

Supervised a four man team.

Supervised disbursements of large scale parcels.

Coordinate the setup of conference rooms as needed.

Kirkland & Ellis, 655 15th St. NW, Washington, DC 200**-****-****

Mailroom Clerk

Supervisor: Kevin Murphy 202-***-****

Responsible for opening the mail room at the beginning of the work day.

Processed all incoming and outgoing freight and express packages in an accurate and timely manner.

Recorded and distributed all incoming express and freight packages and maintained accurate records.

Worked independently determining the most economical means of shipping for all outgoing express and freight packages.

Responsible for calculating postage for each business day.

Howard University Hospital, 2041 Georgia Ave. NW, Washington, DC 200**-****-****

Medical Supply Clerk

Supervisor: Bruce Pippinger 202-***-****

Abided by and maintained proper hospital procedures at all times.

Delivered medical supplies to approved personnel.

Tracked shipment status from freight to delivery.

Lockheed Martin, 8020 Grainger Ct., Springfield, VA 221**-****-****

Shipping & Receiving Clerk

Supervisor: Shirley Brainer

Processed all incoming and outgoing freight and express packages in an accurate and timely manner.

Managed and maintained all equipment and software necessary to complete these tasks.

Recorded and distributed all incoming express and freight packages and maintained accurate records.

Worked independently determining the most economical means of shipping for all outgoing express and freight packages.

Responsible for damaged inspection and identification of all incoming articles.

Responsible for verification of Capital Equipment and Capital Asset processing through the PERC System.

Education

Landmark Career Academy

Alexandria, VA

High School Diploma, 1996

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