Management Project
Resume:
Deborah E. Herman
Metuchen, NJ *8840
E-mail: *******@*****.***
Phone: 732-***-****
Project Coordinator Professional
A highly motivated Project Coordinator who has successfully maintained certification to the ISO 9000 Standard. An experienced cross functional team leader who has produced results; documenting and implementing new processes which has impacted associates throughout all levels of the organization. Someone who has the ability to balance the everyday needs of the business while accomplishing the long term goals of the organization.
Areas of Expertise:
Analytical ability to identify areas in which process improvements can be made.
Experience as a Lead Auditor and member of software implementation team.
Knowledge of Excel, Word, Access, Project, PowerPoint, Visio, Salesforce and SharePoint.
Experience in writing audit reports, operating procedures and developing training presentations.
Ability to quickly learn new proprietary software including accounting and manufacturing.
Cushman & Wakefield – New York, NY Jan. 2014 - Present
Sr. Global Implementation Project Coordinator – Global Initiative of Salesforce.com Implementation
Works as liaison with POC’s foreign and domestic to gather User Profile Information.
QA user’s data as part of data cleanse process prior to integration into Salesforce.com
Coordinates receipt of critical information with IT Data team to ensure deadlines are met.
Perform UAT for new releases of Salesforce.com
American Express – New York, NY Sep. 2013 – Dec. 2013
Project Coordinator - Contract Migration Project
Worked with Client Managers of top-tier Amex market accounts to ensure that all in-effect legal contracts and supporting documents (maintained in the legacy system) were identified for the migration to SFDC, project was designed to mitigate the legal risk as identified by the Operational Risk Department.
Used MS Excel and SharePoint to track progress as documents were located and migrated to SFDC.
Performed UAT, ran test scripts in SFDC, submitted results to development, identified which documents to be migrated to SFDC.
Wholesale Energy – Mountainside, NJ Mar. 2012 – May 2013
Risk/Project Management Coordinator
Worked with management team to identify critical path of workflows for each of the phases of job.
Assisted Project Managers in preparing weekly reports for upper management.
Developed and conducted training for published documents and new hire orientation.
Developed quality manual and published over 100 documents to maintain repeatability in job process and implemented system for coordination and control of all documents.
Worked with Controller to analyze and investigate general ledger accounts and discrepancies.
Performed job cost analysis for projects which included verifying accuracy and auditing job cost system and preparing reports for management.
Tracked nonconformities to identify trends and lead teams for corrective action initiatives.
Cavagna, North America – Somerset, NJ May 2010 – Dec. 2011
Quality System Manager/Customer Care
System Administrator for Sage CRM, conducted testing for MAS 200 integration, created users and set up sharing rules.
Project Lead responsible for purging and updating customer tables in MAS 200 system.
Imported excel data files for pricing changes into MAS 200 system.
Worked as point person between department heads and MAS 200 programmers communicating requirements and conducting testing for customized reports
Led company in achieving recertification of ISO 9001:2008 with zero non-conformities.
Enhanced response rate of customer satisfaction survey 70% through modification of the questionnaire design and distribution method.
Developed and maintain a tracking system in Microsoft Access for RMA’s and NCR’s to ensure timeliness of responses.
Franco Manufacturing Inc. - Metuchen, NJ Apr. 2007– Apr. 2010
Cost Accountant
Updated new pricing in Blue Cherry System.
Reconciled statements with Custom Brokers for shipments received from overseas.
Royalty Accountant
Prepared quarterly royalty statements to submit to licensors based on sales in excess of $10 million.
Examined licensor contracts and extracted key elements to summarize for management review.
Entered contract information into AS400 system to maintain database of licensors for quarterly reporting.
Created records of newly licensed products in “Blue Cherry” operating system to track royalty payments.
Internal Auditor
Conducted operational audits for internal departments including: Global Sourcing, Design, Accounts Payable and Warehouse Distribution Center to evaluate for best practices and determine compliance of procedures.
Prepared audit finding reports for executive management based on interviews with associates and review of department documentation.
Conducted year end physical inventory for over $1 million worth of product.
Diversified Global Graphics Group – Jersey City, NJ Feb. 2001 – Apr. 2007
Risk Management Coordinator
Member of implementation team for roll out of new IT System, including setting up users in system and writing procedures.
Created & conducted Hagen purchase order and sales training presentations to demonstrate new software applications to sales associates. Also, instructed pressroom operators on procedures for entering data into Hagen system.
Produced weekly and monthly manufacturing metric/ KPI reports for senior management to identify and evaluate business trends.
Conducted operational audits for internal departments including: Production, Pre-Press, Logistic Dept., Purchasing and Accounts Payable to evaluate for best practices and determine compliance of procedures.
Evaluated and re-engineered workflows to eliminate systemic breakdowns in processes and improve client satisfaction.
Examined process failures requiring root cause analysis to determine corrective action solutions which resulted in a 25% reduction of reprints.
Education & Additional Training
M.A. Communication Studies – Kean University, May 2016
Bachelor of Science, Behavioral Science with a minor in Accounting - Mercy College
Excel Partnership - Attended RAB Lead Auditor Training
Euro Quest International - 5 S/ Lean Manufacturing & Disciplined Problem Solving
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