Manager Sales
Resume:
GLENN S. BLANCO
Charlotte, NC 28277
704-***-**** (Cell) **********@*****.***
SUMMARY
Seeking a position as a recruiter, business developer or account manager where I can use my extensive experience in technology, management, staffing, sales and marketing to meet sales objectives and/or procure candidates for IT and financial services clients. Able to manage the full life cycle recruiting process to include job order procurement, sourcing, interviewing, placement and follow-up.
EXPERIENCE
CAROLINA LEARNING ASSOCIATES, Charlotte, NC 2007- 2016
President/Owner-Principal
Director of Education
Responsible for all aspects of marketing, business development, sales, budgeting, staffing, facilities management and delivery of supplemental education and training programs for students in grades kindergarten through 12th grade. Built a successful and profitable business from start up that has grown to an industry leader in the south Charlotte market.
WACHOVIA BANK, Charlotte, NC 1998-2006
Vice President, Commercial Technology Solutions
Responsible for leading the group that supported the Wholesale Lockbox processing operations. Team included project managers, developers, technical design specialists, production support staff and compliance analysts.
Migrated all processing systems across 10 processing centers to a single processing platform which resulted in increased operating efficiency and consistency across the franchise.
Worked with business partners across treasury services to consolidate sites following the First Union/Wachovia merger.
Developed consistent processes and standards for delivering high quality software while meeting all regulatory and compliance requirements.
Developed organizational structure to align business processes with revenue and expense goals. Met all revenue projections and reduced operational expenses by 15%
BANCTEC, INC., Irving, TX 1994-1998
$900 million manufacturer of hardware and developer of software for image-based high speed item processing.
Director, Software Services
Full management and profit/loss responsibility for all technical resources in the division (50 software engineers and 12 Integration Project Managers).
Developed coding standards, testing and integration processes which led to a 30% reduction in development time, increased profits margins by 5% and significantly improved the ability to provide long-term support.
Implemented a proposal pricing process and methodology for professional services that resulted in more accurate project estimations and quotations while improving turn-around time on bid responses to 2 weeks or less.
Developed a “shared technical resource” concept for major systems integration projects thus allowing for dynamic allocation of resources and improving per person utilization on revenue generating activity to 75%.
Started and developed a new Software Support Center which led to improved customer services, better tracking of customer issues and a new revenue stream of $5 million + annually.
Led product development for a new ATM balancing product that was delivered on time and under budget. Product generated $2.1 million in software services and licensing revenue in its first year.
GLENN S. BLANCO PAGE TWO
RECOGNITION INTERNATIONAL, INC. Atlanta, GA 1991-1994
Worldwide provider of automated systems and related professional services. Acquired by BancTec in 1994.
Manager, Contract Software Services Group
Full responsibility for forecasting, budgeting, marketing, and profit/loss for an organization that provided ongoing systems support, consultation, programming and related services to a customer base of over 250 clients.
Started, developed and grew new organization into a predictable, profitable business. Recruited and hired staff and developed infrastructure of business unit.
Achieved revenue plan for seven consecutive quarters while consistently maintaining a 40% gross profit margin.
Manager, National Product Support
Responsible for directing the activities of seven Field Systems Engineers. Duties included project management of key installations, setting priorities on software development and providing pre/post sales support. Also involved in new product development and generation of strategic marketing plans.
LUNDY FINANCIAL SYSTEMS, Atlanta, GA 1986-1991
Point of sale, transaction, and remittance processing systems provider. Acquired by Recognition International in 1991.
Manager, National Product Support
Responsible for directing the activities of seven Field Systems Engineers.
Manager, Eastern Regional Marketing Support
Responsible for a group of five Marketing Support Specialists. Duties included system specification development, end-user training and on-going system support.
Manager, Southeastern Regional Support
Responsible for directing the activities of four Marketing Support Specialists. Duties included providing sales/system support for all product lines within the region.
Marketing Support Specialist
Responsibilities included designing and supporting industry applications; developing functional specifications; coordinating software development; developing training materials; designing customer equipment configurations; conducting training classes and seminars; participating in industry trade shows and serving as account relations liaisons.
BELL & HOWELL BUSINESS DATA PRODUCTS, Central Islip, NY 1985-1986
Remittance processing systems provider. Acquired by Lundy Financial Systems in 1986.
Programmer/Analyst II
SOFTWARE DESIGN ASSOCIATES, Melville, NY 1983-1985
Software Systems Engineer/Consultant
EDUCATION
MBA, Marketing, Kennesaw State College, Kennesaw, Georgia
BS, Computer Science, State University of New York at Stony Brook
BS, Applied Mathematics, State University of New York at Stony Brook
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