Office Manager
Resume:
C E C I L I A G O N Z A L E Z
***** ********* *** ******, ******** PINES, FLORIDA 33029
*******@*****.***
EDUCATION
Miami Dade College, Medical Campus
Associate in Science- Radiation Therapy Oncology 2003-2005 Miami Dade College, North Campus
Prerequisites- Associates in Science 2002-2003
Broward Community College, South Campus
Prerequisites 2001
EXPERIENCE
Evolution MD, Miramar, FL
Office Manager, November 2010 – Present
Responsible for the day-to-day operations of the Surgical Center
Manage Employees and Services
Training and Supervision of Staff
Perform Client Consultations
Recommend and Sell Aesthetic Services and Plastic Surgery Packages
Responsible for Scheduling Treatments and Assigning Staff
Sales Reporting
Attend In-house and Outside Events with Marketing Coordinator
Responsible for monthly, quarterly, and yearly finance reports Pascual MD., Aventura, FL
Office Manager, February 2008 – November 2010
Responsible for the day-to-day operations of the Surgical Center
Manage Employees and Services
Perform Client Consultations
Recommend and Sell Aesthetic Services and Plastic Surgery Packages
Complete Patient intake, including verification of personal and insurance information
Addressed patients in person and telephonic inquiries and concerns
Oversaw scheduling of patient appointments including confirming and rescheduling appointments as needed
Reconciled patient accounts and collect payments
Organized and maintained office appearance
Responsible for monthly, quarterly, and yearly financial reports Sleek Med Spa, Aventura, FL
Office Manager, May 2005 – February 2008
Managed the Daily Operation of the Entire Facility
Develop strategic plan for increasing profitability using a combination of sales building strategies and cost control mechanisms.
Review and recruit, hire, evaluate, coach and discipline staff
Maintain adequate, trained and motivated staff
Work in cooperation with group sales, Marketing and CEO on budgets and promotions to increase sales and overall revenue.
Manage Employees and Services
Perform Client Consultations
Recommend and Sell Aesthetic Services and Plastic Surgery Packages
Responsible for monthly, quarterly, and yearly financial reports SKILLS
Customer Service Management
Complaint Handling & Resolution
Retail Operations Management
Customer Satisfaction Enhancement
Front-End Supervision
Sales & Margin Improvement
Teambuilding & Training
Cost-Reduction Strategies
Order Fulfillment
Proven track record in meeting and exceeding Sales Goals
Possess exemplary communication skills
Understand and effectively execute listening skills to meet clients' needs
Willingness and ability to learn and execute new sales/coaching processes/programs
A Team player with aptitude for multi-tasking while achieving goals/objectives
Unwavering commitment to ethical conduct
Language: Fluent Spanish
Contact this candidate