Customer Service Data Entry

BRIAN THOMAS

*** ******** ******, *****, ** ***** 760-***-**** *****.******.*@*****.*** PROFILE:

I am a motivated self-starter and quick learner. Versatile skill set with experience in customer service, sales, and written and oral communication. With excellent interpersonal and team-management skills. Recognized skills in mentoring and managing between employees, and in leading team projects. Responsible individual with strong work ethics; team player that can work independently; adaptable to technological software & programs and various environment, having traveled internationally to Singapore, Australia, and Mexico. Skillful at taking inventory, reading/interpreting technical manual guidelines, maintaining schedules, meeting goals and deadlines, data entry, cataloging, quality control, and paperwork pertaining to ordering or preparing reports. Detail-oriented with a professional background in hospitality, customer service and supervisory responsibilities and an educational background in business

EDUCATION:

Full Sail University Winter Park, FL 2016

§ B.S. Entertainment Business

Degree included courses such as Marketing (traditional and digital), Business Law, E-Commerce, Psychology, Business Ethics, Economics, Business Accounting, Data Reporting, Audience Metrics, Event Management, intellectual Property, Principles of Business Finance, etc.

Media-Tech Institute Oceanside, CA 2013

§ Certification in Audio Recording

Certification included courses such as Distribution, Contracts, Networking, Audio Engineering, Mastering, Live Sound, Post and Sound Design, Music Production, etc.

EXPERIENCE:

BER & TMG San Diego, CA 2013 - Current

Founder

§ Coordinated music and video distribution projects for artists

§ Built clientele repertoire by forming and maintaining professional correspondence and relationships

§ Scheduled songwriting sessions and production sessions AHIE, Inc. Vista, CA 2010 - 2013

Board Chair & Director

§ Coordinated and negotiated board and business projects

§ Supervised and assisted in generating alternate fundraising revenue streams for the organization

§ Advised company development

Breathe Easy Records San Diego, CA 2005 - 2012

Founder and CEO

§ Entrepreneur to initiate and maintain production and songwriting sessions with artists

§ Coordinated music distribution, production, and promotions for artists

§ Scouted and researched new artists, songwriters, and producers

§ Worked as and with mixing and mastering engineers and managers United States Postal Service Palomar Mountain, CA 2010 - 2012 Post Master Relief (PMR)

§ Coordinated operational and administrative work in assigned post office

§ Organized and supervised activities the processing of incoming and outgoing mail

§ Resolved customer complaints; verified, and recorded customer data/information

§ Completed daily audits; Recorded daily inventory of various packaging and stamp counts

§ Sorted and distributed mail; Complied with federal regulations and postal rules/policies Motel 6 Vista, CA 2007-2009

Front Desk & Night Audit

§ Checking-in guests with reservations; Front Office functions; Call intake

§ Controlling and dealing with complaints or problems in a timely manner

§ Bookkeeping, balancing control sheets, running reports

§ Basic accounting for preparation and disposition of Night Audit work. Maintenance Technician

§ Room and overall building maintenance (paint, patch, cementing, electrical, carpet, plumbing, power wash etc)

§ Repairing and maintaining secure facilities; average of 18 rooms a day, not including PM

§ Maintenance reports upkeep and follow-ups.

ADDITIONAL EXPERIENCE:

X-Factor/ Youth Vision, San Diego/ Los Angeles CA

2013 Mix Engineer

The Pensado Awards, Los Angeles CA

2014 Contributing Show Producer

Real-estate Renovations, Oceanside CA

2009-2010 Maintenance Technician/Construction Aid AppleOne Deutsch Industrial Products Division

2006-2007

(a) Ajilon- JC Golf Resorts, San Marcos, CA

• Data Entry Clerk

(c) Ajilon- Invitrogen Life Technologies, Carlsbad, CA

• Accounts Payable Assistant – Office Clerk

Wal-Mart, Oceanside CA

2004-2006 Over-Night Stocker

Nova Comercial, San Diego, CA

2001-2004 Store Manager

Holiday Inn Express, Escondido, CA

1999-2001 Chief Engineer; Security – Night Houseman ARS National, Escondido, CA

1997-1999 Credit and Collections

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