Customer Service Project

Professional Profile

* ***** ** ********** ** an IT professional with strong Reporting, Project Support skills

* **** *** ******* ********** with customer service and training of new recruits

Creating and maintaining project documents and files

Proficiency in testing applications in Waterfall and Agile based environment

Providing client support, defect logging, tracking and rectification using tools like JIRA, HP ALM and BMC Remedy

Expertise in API testing, Black box testing, Functional testing, Integration testing, Database testing, Performance testing and Regression testing

Competence in testing tools such as Selenium IDE and Selenium Web driver for testing web application

Skilled in a number of technologies such as J2EE 1.6, Struts 2.0, Spring 3.0, MySQL, HTML, CSS, JavaScript, SAS (Enterprise Guide and Miner), Tableau 9.0, Advanced MS Excel 2010, MS Access 2010 and MS Project 2010

Excellent skills in troubleshooting, debugging, documentation and problem analysis

Adept in coordination activities with Onsite team as well as key stakeholders to facilitate the ongoing project activities.

Providing peer training and creation/handling of knowledge transfer documents.

Received client appreciation and Pat on the Back award for performance

Effective time management and organizational skills along with demonstrated verbal skills, listening skills and written communication skills

TECHNICAL SKILLS / KNOWLEDGE

Internet Technology

: HTML 5, Java Script, XML

Operating Systems

: Windows 2000/2003/XP/ 7/8/8.1/10

Database

: PL/SQL, Oracle, SQL, MS Access

Testing

: Test Case Development, Keyword Scripting, Automation Testing, Manual Testing, Performance analysis for storage, Selenium IDE, Selenium Web driver, EMC2 Navisphere.

Programming Languages

: J2EE 1.6 and 1.5, Spring 3.0, Struts 2.0, SAS Enterprise Guide and SAS Miner

Reporting

: Tableau 9.0, Advance Excel

Defect Tracking tools

: JIRA, BMC Remedy

EDUCATION AND PROFESSIONAL DEVELOPMENT

Analytics for Business Decision Making Postgraduate Diploma

George Brown College of Applied Arts and Technology, Toronto, ON

2015

Project Management Postgraduate Diploma

Humber Institute of Technology and Advanced Learning, Toronto, ON

2014

Electronics and Telecommunication Bachelor of Engineering

University of Mumbai, Mumbai, MH

2010

Electronics and Telecommunication Diploma

MSBTE, Mumbai, MH

2007

PROFESSIONAL EXPERIENCE

Senior Systems Engineer 2010-2014

IGATE Global Solutions

Projects

Storage and Capacity Management, MetLife, QA and Report Analyst

Midrange Flare Development, EMC2, QA Analyst & Test developer

Mobile voucher site development, In- house project, Developer

Volunteer Experience

Student Helper/ Assistant 2014-2015

Humber Institute of Technology and Advanced Learning, Toronto, ON

Rotary Member 2008-2009

Rotary Club, Mumbai, MH

Awards & Certificate

Juniper Network Technical certification 2009

Mumbai, MH

IEEE Project Competition 3rd Prize 2009

University of Mumbai, Mumbai, MH

Relay Running 1st Prize 2006

Diploma, Mumbai, MH

Reference Available Upon Request

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