Customer Service Representative

***** ******* **. *******, ** ***** Cell: 832-***-**** *******.**********@*****.***

QUALIFICATION STATEMENT

Committed individual with intrinsic motivation to engage in a successful performance driven team. Attentive listener passionate to grow as a Bilingual Customer Service Representative deploying creative proposals to overcome challenges and meet organization’s goals.

WORK EXPERIENCE

ADMINISTRATIVE COORDINATOR/ CUSTOMER SERIVCE/SALES FLOOR -Marshalls at the Galleria

Jan 2014-Dec 2015

Responsible for managing administrative, clerical and office activities

Oversees Human Resources records and systems

Communicates effectively with management and store associates, including dissemination of information in a timely and consistent manner

Assisted in training Cash Office Associates

Managed store financial funds:

oDaily cash reconciliation, verified cashier transactions, finalized store’s deposit

Consistently provided the highest standard of customer service while achieving both team and individual objectives throughout the store

Stocked, processed, and displayed merchandise on sales floor

Engaged with customers at check-out and informed about our store’s events and credit card

Active team player in other areas such as markdown, inventory, layaway and receiving early truck

PERSONAL TUTOR FOR ELEMENTARY CHILDREN - Guardian’s home August 2012-present

Assist children with dyslexia and autism with dedicated one-on-one tutorials

Participate in extra curriculum activities at school to engage with teachers/students

Follow grade curriculum lesson plans and specific teacher’s core calendar

Active in teacher’s conference to discuss student’s growth and attention needing areas

Passionate aunt of five energetic children ready to jump and help in homework/projects

Caring to build a bond with student to improve my mentor skills and mutual respectful friendship

CHIEF LEADER /CASHIER/WAITRESS- Pollo Feliz Restaurant July 2008-June 2012

Managed steadfast restaurant staff and lead work-flow of lobby, drive thru and cashier’s area

Assured salad bar was full at all times and established a well reputation of satisfied clientele

ACHIEVEMENTS

Employee of the Year-Marshalls December 2014

Member of the National Society of High School Scholars August 2011-present

Member of Leadership Experience Opportunity (National) August 2011-present

EDUCATION

Houston Community College AAS Health and Medical Sciences Currently Attending

Elsik High School GPA 3.8-Distinguished and Cum Laude Achievement Graduated: 2011

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