John K. Connors

acvs0o@r.postjobfree.com

484-***-****, Easton, PA 18045

Information technology professional adept in leading high value global and national project teams. Successful in directing complex end to end project management in the financial services sector. Creative problem solver and senior change manager recognized for delivering highly complex technical projects to meet business requirements and improve operational efficiency.

Bank of America

Senior Change Manager, Regulatory Messaging 2011 - 2015

Led end to end project delivery of key regulatory messaging initiatives. Directed the initiation of new projects, led definition of scope, assembled business requirements, prepared project budget, maintained project financial forecast and Microsoft Project plan. Led pre-deployment testing and certification, coordinated deployment implementation and post deployment validation, finalized closure activities in accordance with enterprise change standards, associated policies, guidelines, and processes. Responsible for maintaining all required project documentation, managing stakeholder expectations, and generation of all required tollgate materials. Incorporated Six Sigma principles to improve quality of project critical elements and deliverables. Provided team coaching and mentoring on enterprise change requirements.

Remediation of Swiss e-mail archive – Due to divestiture of international business units, directed extraction and consolidation of Swiss regulatory archives required by line of business divestiture.

Project completed 3 months ahead of 2 year schedule, with $2.15M savings under initial forecast

Identification, segregation and extraction of archive for regulated custodians over 10 year period

Regulatory required capture of social media communications – Deployment of infrastructure to capture regulatory required social media electronic communications.

Global capture of 135K daily regulatory messaging instances for retention and eDiscovery

Managed assessment and deployment of archival capture of internal social media platform

Upgrade and consolidation of Korean regulatory archives - Review and replacement of declining technology messaging archival systems. Project completed on time and $500K under $2M budget

Migration included conversion of over 30 million Autonomy Message Manager messages and ingestion of over 32 million Merrill Lynch archived messages converted from Outlook .msg files to Exchange .eml message format meeting RFC 2822 messaging standards

No significant data loss associated with the 60+ million messages consolidated

Legacy Data Archive Consolidation – Consolidation of Bank of America and Merrill Lynch internal messaging archives to single source externally hosted solution, HP/Autonomy Digital Safe.

Project completed on time, $1.3M under $7.5M budget

Project involved migration of over 13.9 billion messages from nine internal archival systems

Resulted in cost reduction of over $3M annually through decommissioned infrastructure

Senior Project Manager, Telepresence Video Collaboration Team 2009 – 2011

Global Telepresence Deployment – Managed the deployment of 225 Cisco Telepresence video conference systems throughout Bank of America.

Responsibilities included coordination of network, facilities, and equipment delivery logistics for deployment of high definition video conferencing, and end-unit turn-up certification

Project maintained on schedule and $10M under $50M deployment budget.

Merrill Lynch Active Directory Expansion – Deployment of active directory domain controllers and infrastructure to support consolidation of Merrill Lynch domains.

Deployment of 165 active directory domain controllers across global enterprise network

Deployment of additional domain controllers facilitated cross-forest network authentication

Other activities – Developed training documentation for counterpart project managers to provide coaching and mentoring on engagement processes for firewall, proxy and storage solutions teams. Worked closely with firewall and proxy teams to provide overview materials on various aspects of firewall and proxy functionality, segregation of internal networks for security and traffic isolation.

Worked closely with storage solutions team to provide overview materials on various aspects of data storage elements; Storage Area Networks, NetFilers, Compliant Archival Storage and tape systems.

Senior Project Manager, Countrywide Mortgage Transition Team 2007 – 2009

Countrywide E-Mail Transition – Project manager for transition of Countrywide Mortgage e-mail and supporting technologies and infrastructure to Bank of America enterprise environments.

$15M project to convert 50K Countrywide Mortgage Lotus Notes e-mail users to Bank of America Exchange e-mail environment, included transition of related messaging technologies

Other related technology migrations included Blackberry accounts and 300+ SharePoint sites.

Acquisition and deployment of five net new Exchange clusters supporting Countrywide and Merrill Lynch transition initiatives

Technology Project Manager, Desktop Consulting, Network Services team 2005 – 2007

Network refresh optical network – Managed upgrade of Bank of America optical core network from dual OC48 network to dual OC192 network supporting 10GB WAN deployments.

Upgrade of optical core network from dual OC48 to dual OC192 network across 27 cities

Resulting upgrade supported 10GB WAN through dense wave division multiplexing network

Network Refresh Richmond DMZ [network demarcation zone] – Managed network refresh of Richmond DMZ network replacing declining technology router infrastructure, included multi-generational phased effort upgrading internet service provider networks at Richmond, Richardson, San Francisco from dual OC3 networks to dual OC48 connections.

Coordination with eCommerce and online banking business partners for required application re-routing to accommodate necessary network outages during refresh and upgrade activity

Coordination with firewall and proxy teams to ensure upgrades aligned with network activity

Network upgrades supported increased bandwidth capacity required for customer growth

Consolidation of FleetBoston Data Centers - Consolidation and migration of former FleetBoston data centers into Bank of America data centers. Managed matrixed team of mainframe, network, server and storage resources to migrate applications from FleetBoston data centers into Bank of America Enterprise network data centers.

Data center consolidation included mainframe, application servers, DMZ networks and imaging

Included identification and coordination with application teams for consolidation of applications

Team Lead/Telecommunications Manager, Mid-Atlantic Region 2000 – 2005

Managed team of technology project managers responsible for variety of data center projects.

Expanded team scope to include network and server projects at TX and CA data center sites

Provided team development and performance planning for team of seven project managers

Managed variety of individual projects including:

oDesign for Six Sigma Green Belt effort to convert mainframe print to TCP/IP solution

oMulti-generational project to convert automated teller machines to encapsulated TCP/IP

oDeployment of Richmond voice guided services infrastructure and network connectivity

oNational service manager for migration of asynchronous transfer networks to TCP/IP

oManaged upgrade of statewide branch and ATM network to frame relay network

Education

Master of Science, Information Systems, DeSales University, Center Valley, PA – (in progress)

Bachelor of Science, Information Systems, University of Richmond, Richmond, VA (with honors)

Associate of Science, Information Systems, Northampton Community College, Bethlehem, PA

Military Service

US Army, Signal Corps – Active Duty 4 years with honorable discharge, 6 years US Army Reserves

Other activities of interest

Richmond Angel Tree – 2003 – 2008 – volunteer for Angel Tree Christmas activities

Richmond Symphony Orchestra – 2005 – 2008 – volunteer as usher and Design House host

ArtsQuest.org – MusikFest volunteer – 2005 – 2015 – volunteer for various MusikFest roles

North Whitehall Township – coordinated redesign of township website in 2014 with DeSales University

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