Customer Service Manager

Cassandra Thomas

***** ******* ***** * **********, MI 48111

734-***-**** ***********@*****.***

SUMUARY OF QUALIFICATIONS

Extensive experience in the acquisitions of equipment, medical, surgical and pharmaceutical supplies.

Proven ability in meeting critical deadlines.

Negotiated purchases of capital and non-capital equipment.

Ability to track purchases, order acknowledgements and communicate backlog reports to internal customers.

Proficient with MS Office Suite, tax software and technology.

Excellent problem-solving and decision making skills.

WORK EXPERIENCE

February 2016 – Present Manpower Group Ann Arbor, MI

Purchasing Agent

Contract Employee at Washtenaw Community College.

Manage relations between department and vendors to resolve any problems or concerns about order for good and services.

Communicate contractual requirements and purchasing procedures to the College departments..

Conducted bid openings and awarded purchase orders, in accord with purchasing policies and procedures of the College.

June 2002 – Present A-1 Business Services Inc. Romulus, MI

Manager/ Tax Preparer

Managed and maintained confidential taxpayer information.

Interviewed clients to identify and understand their tax issues and make recommendations for a solution.

Extensive experience researching, and interpreting federal, state tax laws

Interpret federal and state tax law determining how it affects different income.

Processed individual, business, partnerships and corporate returns.

May 1990 – June 2002 Wayne State University Detroit, MI

Buyer / Purchasing Agent

Reviewed and analyzed departmental purchases requisitions for information accuracy.

Determined methods to process purchase requisition based on dollar amount, timeliness required, existing open contracts, and competitive bidding.

Identified and selected vendors to procure requisition commodities, delivery date and resolved invoice discrepancies.

Interviewed and evaluated sales representatives to develop new sources of supplies.

Interacts well with the internal and external customer filtering inquiries concerning products or services.

August 1989 - December 1993 Northwest Airlines Inc. Romulus, MI

Customer Service Agent

Review travel documents ensuring all information were confirmed.

Assisted passengers in the ticketing and boarding process.

Demonstrated a calm attitude in high stress situations.

Coordinated travel arrangements with multi-stops.

Resolved inquires dealing with flight schedules, prices, seating availability and baggage handling.

EDUCATION

Wayne State University Detroit, MI

12 credit hours of coursework towards a Bachelor of Science in Global Supply Chain Management

Mississippi University for Women Columbus, MS

104 credit hours towards a Bachelor of Science in Business Administration with a minor in Economics

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