Ilia Awad
** ******* ******, ******, ** *****
732-***-**** acvrvc@r.postjobfree.com
SUMMARY of QUALIFICATIONS
A Professional Computer and Network Support Specialist with over 15 years experience in the computer and networking industries who achieves excellent customer satisfaction through superior knowledge and high quality work.
Cisco Routers and Switches
Juniper Routers
Internetworking protocols TCP/IP, EIGRP, BGP and OSPF
IP, Subnetting and VLSM
Desktop and Laptop Support
Wan Technologies
Network Printers
Microsoft Windows
Microsoft Office Suite (Excel,
Word, Outlook, PowerPoint)
Microsoft Exchange
Disaster Recovery Systems
Complete Server Set-Up and Maintenance
Desktop and Laptop brake fix
CERTIFICATIONS
Cisco Certified Network Associate (CCNA)
CCNP in progress
Compatia A+ Certified Computer Technician
PROFESSIONAL EXPERIENCE
ASK Staffing / AT&T, Piscataway, NJ 2013 – 2015
Network Support – General
• Migrate/re-home circuits, T1/T3/OCX, from non-dedicated Cisco routers to dedicated Cisco and Juniper routers for optimum VPN/PNT usage and data transmission.
• Perform Test & Turn ups of customer network.
• Interface AT&T Assembler/Design Team in circuit design from AT&T POPs to local facilities in proximity to customer site.
• Engages in building and provisioning circuit tie down and channel to local CLLI.
• Selects and provision the best router suitable for customer network and network services for optimum data transmission.
• Clear discords on router, i.e. circuits and network services that are no longer in use by customer.
• Assist Disconnect Team in disconnecting network services and disabling/shutdown router interface for disconnect orders.
• Ensure orders are provisioned with correct CLLI codes; correct facility assignment; correct tie down channel to AT&T access router; correct tie down to CLEC and ILEC central office and remote terminals; correct tie down to smart jack at customer premise.
PC Professional Services, Edison, NJ 2009 - 2013
Field Service Technician
Maintained desktops, laptops, printers and other peripherals
Installed, documented and configured networking equipment such as Cisco routers, Ethernet hubs and switches
Provided superior customer service by following up on all issues until resolution
Maintained all record logs
Archi-Tech Systems Inc., Ewing, NJ 2003 - 2009
Production and Operation Support Analyst
Provided and documented technical phone support for system users and clients
Promoted from Level 1 to level 2 Support Analyst
Resolved log-in problems, reinstalled operation systems, replaced motherboards and power supplies, set up servers, installed and uninstalled software, troubleshoot system issues
Provided key support towards successful completion in all production phases
Managed the Disaster Recovery System and backed up systems kept off-site
Independently maintained database to organize and track software licenses
Received data and ran production process
Monitored production jobs
Created and documented all production procedures (SOP)
Re-Organized, monitored and assumed administrator duties for Data Center
Banctec, Bensalem, PA 2001 - 2003
Customer Engineer
Provided on-site desktop and laptop client support
Troubleshoot hardware and software issues on PC's and small networks
Provided on-site hardware / software training and repairs to commercial and residential clients such as Dell, HP and Best Buy
Responsible for the installation, documentation and maintenance of all hardware and software systems
Maintained Parts Inventory
Backed-up and restored systems
PC Professional Services, Edison, NJ (contract position) 2000 - 2003
Field Service Technician
Third Party Support for Major Warranty and Network Equipment Leasing Clients
Maintained desktops, laptops, printers and other peripherals
Installed, documented and configured networking equipment such as Cisco routers, Ethernet hubs and switches
Provided superior customer service by following up on all issues until resolution
Maintained all record logs
Cargo Logistics, Carteret, NJ 1999 - 2001
System Administrator / Help Desk Support
Supported PC users with Windows 9x, 2000, MS-Office 97/2000 and other in house software
Managed and maintained the users and the operation of the IBM AS/400 system
Managed the LAN System and equipment expansion to recently added office building
Performed all the necessary tests for Y2K readiness for the entire system
Designed and implemented the inventory and warehousing management system which tracked the expiration dates for all customer food products
Designed UPC label system for all inventoried products
Created and wrote SOP’s for production procedures
EDUCATION
Chubb Institute, North Brunswick, NJ
Data Center Support, Diploma
Civil Aviation Training Institute, Cairo, Egypt
Associate Degree in Aircraft Maintenance Engineering (Airframe and Power Plant)