Customer Service Office

Brittany Slaughter

*** * ******, *.*. • Washington, DC 20002

202-***-**** • Email: **********@*****.***

PERSONAL INFORMATION

U.S Citizenship No Veteran’s preference No reinstatement eligibility Highest Federal grade held: NA

SKILLS SUMMARY

Flexible with the ability to be able to be available without notice.

Organization skill with the ability to prioritize and manage time well in order to making sure I Attend meetings on time, and showing up for schedule appointments.

Written Communication: Excellent written communication skills -

Wrote reports/briefing papers, decision memoranda, letters and or other correspondence related to various Programs., developed presentations and numerous speeches for various activities

Oral Communication: Excellent oral communications skills – conducted many presentations, briefings, meetings, training courses, workshops, and speeches publicly and in private settings for a variety of audiences; listen attentively, openly express ideas, negotiate/resolve differences, lead group discussions, provide feedback, persuade others, provides well-thought out solutions

Customer Service/Interpersonal Skills: Provide excellent customer service to parents of students in discussing students progress and in academic discussions, Works effectively with others, supportive of team members, motivate others.

Leadership:Superior leadership skills in leading groups, teach/train/instruct, counsel/coach, managing conflict, delegating responsibility, directing others, making and implementing decisions, and enforcing policies.

ACADEMIC EDUCATION & HONORS

High School Diploma (June 2003), Eastern Senior High School, Washington, DC. (GPA 3.0 on a 3.5 scale)

EMPLOYMENT HISTORY

08/2013 –Present. Proctor, Sojourner-Douglas College, Hyattsville, MD 20785.

Duties:

Serve as Test Monitor for the Sojourner-Douglas College, in the absence of a regular Professor, I oversee the exams process that is required by the institution and provide meaningful instruction for assigned classrooms.

Reports to the main office at beginning of work day to pick up required exam materials/schedule of classes and at the end of the work day to return materials. Follows sign out procedures as prescribed by the supervisor.

Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.

Guides the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the exams, or projects assigned.

Employs instructional methods and materials that are most appropriate for meeting exam objectives.

Assist with set-up of test materials prior to the beginning of the exams.

Monitor students during the exam to ensure that proper test taking is maintained.

Indicates to students at beginning of class the basic expectations for behavior in the class in accordance with Sojourner-Douglas College policies.

Insures that the students are never left unattended during testing.

Knows emergency evacuation routes for the classrooms assigned.

Knows procedures for referring students who are out of compliance.

Knows school procedures and regulations.

Performs other related duties as directed by supervisor.

08/2012 –06/20013. Serials/Acquisitions Assistant, Washington College of Law, Washington, DC 20016.

Duties:

I served as an office Serial/Acquisition assistant performing clerical duties for the Library department.

Demonstrated high level of proficiency (speed and accuracy) in word processing and typing skills.

Maintain office calendar and schedule appointments based on knowledge of office activities and responsibilities of office staff.

Identified strategic and expedient methods to enter and store information;

Created a tracking database for books that were brought into or taken out the library.

Input all systematic claims, vendors, and shipment request into the library database.

Assembled materials as required for shipment to requesting libraries.

Used graphics to enhance professional appearance of documents.

Filed materials as requested and maintained order records for the Millennium Acquisitions modules database.

Answer all questions pertaining to Millennium Acquisitions modules database.

11/2007 –07/2012. Cashier/Customer Service Representative, Super Fresh Grocery Store, Washington, DC 20016.

Duties:

I served as a cashier in a grocery store.

Receive payment by cash, check, credit cards vouchers, or automatic debits.

Greet customers entering the establishment warmly.

Work with customer service manager to ensure proper customer service is being delivered.

Issue receipts, refunds, credits or change due to customers.

Assisted with the balancing, reconciling and adjusting on receipt registers.

Assisted in the verification of special orders and invoices.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Maintain clean and orderly checkout areas.

Establish or identify prices of goods, services or admission and tabulate bills using calculators, cash registers or optical price scanners.

Issue postal stamps and redeem food stamps and coupons.

Resolve customer complaints.

Answer customer questions and provide information on procedures or policies.

02/2005 –05/2007. Sales Associate, Ann Taylor Loft, Washington, DC 20016.

Duties:

Provides an exceptional client experience through relationship building, product knowledge sharing, and presenting a clean, safe and well-maintained store environment.

Consistently provides an exceptional client experience.

Greet customers entering the establishment warmly.

Recovers and replenishes the store, executes merchandising directives and maintains visual merchandising presentations.

Issue receipts, refunds, credits or change due to customers without errors.

Understands the cultures and ensures compliance with all Values and Behaviors, as well as store operational standards.

Maintains a clean store environment.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Maintain clean and orderly checkout areas.

Establish or identify prices of goods, services or admission and tabulate bills using calculators, cash registers or optical price scanners.

Issue postal stamps and redeem food stamps and coupons.

Resolve customer complaints.

Answer customer questions and provide information on procedures or policies.

01/2004 –01/2005 Administrative Assistant, Southeast Children Fund, Washington, DC 20032.

Duties:

I was responsible for providing administrative support to ensure efficient operation of the office. Support employees through a variety of tasks related to organization and communication.

Answer and direct phone calls.

Organize and schedule meetings and appointments.

Maintain contact lists.

Produce and distribute correspondence memos, letters faxes and forms.

Assist in the preparation of regularly schedules reports.

Develop and maintain a filing system.

Order office supplies.

Book travel arrangements.

Provide general support to visitors

JOB-RELATED SKILLS

Microsoft Office Suite (MS Word, Excel, Outlook, PowerPoint)

Adobe: Photoshop, Illustrator, After Effects, Flash, In Design,

PROFESSIONAL REFERENCES

References available upon request.

Contact this candidate