Customer Service Sales
Resume:
Mrs. Ester M Fiorista-Keveloh
Glendale Heights, IL. 60139
*****.*********@*****.***
Cell 630-***-****
* Experience*
August 2006-December 2013
AFCO Insurance Premium Finance Rosemont IL
5600 N River Rd Rosemont IL 60018
Customer Service
*Communications skills
* Complete call logs and reports
*updated clients’ accounts information through our data records
*Determine the cause of the client’s issues
*Able to prioritize tasks in an effective manner
*Receive both inbound and outbound calls
*Communicate with the customers regarding payment questions
* Policy Preservation Calls
*Have work occasionally on collection accounts with the oversee and approval from supervisors
*Have also occasionally worked (while supervised) on settlement with accrued interest late fees
*Have work with Insured, Agents, and Brokers
* Share responsibility through timely communication of identified problems to assure proper follow up is completed to expedite resolution of the insured accounts.
Cash Application
* Application of customer payments from lockbox, credit card, or wire/ACH to accounts receivable transactions
* Would review ACH Transaction if information was entered accurately
*Process payment threw credit card, Debit card, wire Payments and checks.
*Researching customer accounts to ascertain the proper customers and invoices for cash application
*Work with personnel in other areas of the department researching charges, payments and/or remit advice.
* Follow-up on customer inquiries immediately resolved.
* Odd Payment Report
*CBJ Reports
* ACH Reports
Sears Stratford Square, Bloomingdale IL May 2003-August 2006
In-store Marketing Representative
*Posted sales and promotional signage from corporate office
*Organized and mark down merchandise
*Worked in a team environment to complete tasks
*Executed marketing campaigns and planned events depending on expertise
*provided coordination and project management to ensure the event success
Sears, Bloomingdale IL July 1999-2003
Retail Sales Associate
Shoe Department, Home Fashion, and Mattress Department
*Meet and exceed sales goals
*Manage customer needs and exceed expectations by following service standards
*Cashier when required by following cashier protocol
*Process shipment and ensure all merchandise is represented on the floor in full size
*Assist management to identify and resolve issues in the store
*Provide product and brand knowledge to customer
*Follow all company policy and procedures and notify management of any infractions
Education High School Diploma
Lourdes High School 1995-1996
4034 w 56 Street Chicago IL 60629
Addison Trail High Schools 1997- 1999
213 North Lombard Rd Addison IL 60101
Graduate June 13th 1999
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