Pablo Mendoza

Jacksonville, FL ***** I 904-***-**** I acvrnc@r.postjobfree.com

EDUCATION

Florida Career College, Jacksonville, Florida

Diploma in IT. Computer Repair

(Summer 2009 - Spring 2011)

University of North Florida, Jacksonville, Florida

English Language Program (ELP)

(Fall 2007 – Spring 2009)

Santa Maria University, Caracas, Venezuela

Bachelor of Science, Accounting

(Fall 2001 – Fall 2006)

EXPERIENCE

La Boulangerie Restaurant, Aventura, FL

Delivery Driver

(Jan 2016 – Present)

Papa John’s Pizza, Hollywood, FL

Delivery Driver

(Dec 2015 – Present)

Review product information to ensure it matches delivery order

Deliver product within assigned route schedule and time windows

Collect money (cash or checks) where required, and turn in all funds collected daily

Clean & maintain the appearance of the store

NetVoix, Inc., Miami, FL

Technical support and Help Desk Operator

(Jan 2015 –Dec 2015)

Filter Help Desk calls and provided basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support

Gather and analyze information about the user’s issue and determine the best way to resolve it

Provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented

Provide technical support for WAN, IAM, and Cisco equipment

Visit a client’s site to install punch down network cable and establish network connections among group of computers

Install various applications and software on a client’s computers

The Part House, Inc., Jacksonville, FL

Delivery Driver

(Dec 2011 – Jan 2015)

Deliver auto parts and collect returns

Pull, organize and dispatch orders

Perform inventory counts

Advantage Cable Services, Inc., Jacksonville, FL

Cable Collection and Disconnection Technician

(Dec 2009 – Nov 2011)

Organize router sheets and plan the best route

Disconnect delinquent services

Collect cable equipment and account balances

QUALIFICATIONS:

Reliable, self-motivated and self-organized

Committed to provide quality work

Always patient and polite with customers

Knowledgeable of Jacksonville area routes

ADDITIONAL SKILLS

Technically proficient in MS Word and Excel, Microsoft Operating System and VMware

Experienced at car care and basic car repairs, knowledgeable about auto parts

Bilingual in Spanish: written and verbal fluency

Contact this candidate