Customer Service Manager
Resume:
Samuel Coca Jr
**********@*****.***
EMPLOYMENT
Eagle Manufacturing Companies 1 year
US Foundry, Miami, FL
Shipping Manager NOV 2014 – NOV 2015
Managed $6.7-million-dollar outdoor casting inventory; responsible for shipping documents, processes, material handlers, drivers and DOT requirements; managed budget controls/processes, route scheduling, load check accuracy and 3rd party outbound freight of finished goods; supported 5 DC Branch inventories along with customer service goals; coordinated logistics of incoming raw materials; scheduled maintenance of equipment. US Foundry is ISO certified company. Gibraltar Industries Companies 11 years
Southeastern Metals Manufacturing Co.
Traffic Manager, Jacksonville, FL JAN 2011 – AUG 2014
Managed $4-million-dollar warehouse inventory; responsible for all shipping and receiving, material handlers, drivers and Dot requirements; managed budget controls/metrics, route scheduling, load accuracy and 3rd party outbound freight of finished goods; daily customer service reports; coordinated backhauls logistics of incoming raw materials; scheduled maintenance of equipment. Distribution Branch Manager for Miami, FL and Nashville, TN AUG 2004 – JAN 2011
Managed $2-million-dollar warehouse inventory; responsible for shipping and receiving, material handlers, drivers and Dot requirements; managed budget controls, route scheduling, load accuracy and outbound freight of finished goods; ensured accuracy of inventory; scheduled maintenance of equipment; supported customer service goals; informed associates about company plans and policies in Spanish and English; managed and evaluated staff; recommended branch relocation with complete floor layout for day-to-day operation (Miami) helped in the closing of branch (Nashville) Second Shift Production Manager, Jacksonville, FL DEC 2003 – JUL 2004
Responsible for the safe, timely, and efficient production operation of the entire second shift; managed warehouse supervisors, leads, and associates within the departments; ensured the units operated efficiently in accordance with all company policies, applicable laws and safety procedures with the Director of Operation’s objectives
Dot Metals Manufacturing Co., San Antonio, TX (Transferred to Southeastern Metals in Jacksonville, FL) Plant Manager FEB 2003 – DEC 2003
Managed warehouse, production coaches, and associates within the departments; ensured the departments operate efficiently in accordance with all company policies, applicable laws, procedures and the Director of Operation’s objectives
Alamo Iron Works, San Antonio, TX 4 years
Foundry & Machine Shop Operations FEB 1999 – JAN 2003
Responsible for compliance with all EPA and OSHA programs, scheduling and coordinating of Foundry and Machine shop workloads (including backlogs), quality of product, and efficiencies; informed associates about company plans and policies in Spanish and English; supervised, managed and evaluated staff Varlen Petroleum Instruments, San Antonio, TX 17 years Director of Operations JUN 1996 – NOV 1998
Directed plant operations ensuring on-time production, delivery, efficiency, resource management, cost control, and quality; reviewed production costs and product quality; modified production and inventory control programs to maintain and enhance profitable operation of division; evaluated, recommended and implemented improvements in methods to increase productivity and quality and develop plans for the maximum utilization of materials, machines and employees; ensured proper maintenance of equipment and building; established plant housekeeping standards; developed and recommended plant capital and operating budgets to fit business objectives; developed and enforced policies and procedures to ensure compliance with safety, OSHA, environmental and various policies and regulations. Page 2 of 2
Production Manager SEP 1994 – JUN 1996
Machine shop, welding, electrical harness and PC board assembly, shipping and receiving areas; ensured that the equipment, tools, and materials were used accurately and efficiently to maximize productivity; responsible for setup, maintenance and workflow of expensive, complex machines; used computer to file all Computer Numerical Controls (CNC) programs; kept track of material usage and updating inventories; ensured safe working environment; informed associates on company plans and policies; involved in interviewing, recommendations, counseling, and implantation of disciplinary action of associates including separations; held daily meetings with upper management discussing goals, operations, performance, problems, and solutions.
ALCOR Petroleum Instruments, San Antonio, TX (Alcor was bought out by Varlen Petroleum Instruments) Foreperson of Machine Shop & Assembly AUG 1981 – SEP 1994
Supervised machine shop including CNC machines, welding, sheet metal, painting and electrical assembly areas; monitored shop quality, work order distribution, timesheet collections, and efficiencies. EQUIPMENT KNOWLEDGE
Mazak CNC machining centers with 3 axes T3 Mazatrol Controls: Programs, Setup/run, Preventive maintenance & mechanical repairs
Citizen F12 CNC machining center with 3 axis Fanuc controls: Programs, Setup/run, Preventive maintenance & mechanical repairs
Mori Seiki CNC lathe with Fanuc controls; Programs, Setup/run, Preventive maintenance & mechanical repairs
Okuma CNC machine with Mitsubishi controls Programs, Setup/run, Preventive maintenance & mechanical repairs
Tree CNC mill with Danapath controls Programs, Setup/run, Preventive maintenance
Warner Swassey CNC lathe with Fanuc Controls Programs, Setup/run, Preventive maintenance COURSES/SEMINARS/TRAININGS
Management: JIT, SOP, TQM (2-day seminars), ISO 9000 (6 months), Performers Club (2 months), & World Class Manufacturing and Lean Thinking including 5S (2 weeks)
Manufacturing: Machine shop basics& preventive maintenance
Computer Numerical Controls Programming: Fanuc (40hrs), Danapath (40hrs), Mazatrol (40hrs) COMPUTER KNOWLEDGE
Windows, Microsoft Office Suite & Mfg. Database navigational skills OTHER SKILLS
Fluent in Spanish (Speaking)
REFERENCES
Upon request
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