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Customer Service Manager

Location:
Jackson, MS
Posted:
July 19, 2016

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Resume:

Sylonjia Hamilton

*** *** ***** ****

Mendenhall, MS 39114

601-***-****

acvrmq@r.postjobfree.com

EDUCATION:

University Of West Alabama Livingston, Alabama

** ***** ** ******** ******* March 2015

Counseling/Psychology

William Carey University Hattiesburg, MS

BGS Degree October 2010

Business Administration

EXPERIENCE:

Ability Works Laurel, MS

Vocational Training Instructor June 2012 to Present

Observe and train for work being performed by consumers, record progress, production, and behavior, and motivate consumers in personal and work habits as needed

Familiarize new consumers with layout, tools, machinery, and equipment and demonstrate how to properly use by emphasizing safety practices

Oversee payroll and ensure that adequate amounts of supplies and materials are at each work station; keep perpetual inventory of supplies and materials and prepares requisitions

Participate as a team member in formulating and devising training courses, instructional methods, and techniques which will best benefit consumers, prior to assigning client training. Assume the duties and responsibilities of the production manager during his/her absence

Mercury Retail Service Pearl, MS

Merchandiser January 2008 to September 2012

Distributed the magazines for the company and reorganized cluttered magazines

Provided customer service

Millcreek Rehabilitation Center Magee, MS

HCBS Documentation and Accounts Manager II June 2004 to June 2010

Prepared and Checked co-workers time sheets and monthly billing for the company

Performed mechanical work (fax machines, copier, answer phone)

Assisted supervisors and teachers and provided transportation for clients

Pearl River Valley Opportunity Prentiss, MS

Caseworker September 2005 to January 2006

Interviewed clients to determine eligibility for assistant

Maintained data entry through Excel and Access Database Software

SKILLS:

I have a highly developed skill level in supervisiing and performing adminstration work. My experiences and trainings allow me to understand advanced concepts. I demonstrate proficiency and a superior skill level with my 9+ years of experience. I have 4 years of experience working with consumers with disabilities and alcohol and drug related issues.



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