Customer Service/ IT Prociency

FALUYI OLASUNKANMI OPEYEMI

Bus Station, Ajman. UAE

Phone: +971-********* E-mail: *********@*****.***

SALES EXECUTIVES, CUSTOMERS SERVICES

* ***** ***** ********** ** NIGERIA

Objective

To be maximally productive in any organisation with a challenging environment that

will enable me utilise my professional skills, competence and experience.

Personal Information

Date of Birth: September 17, 1985

Sex: Male

Marital status: Single

Nationality: Nigeria

State of origin: Ogun State

Visa status: Tourist Visa

Passport Number: A05333632

Professional Skills and Attributes

Ability to provide excellent customer service to meet and surpass customer

expectations

Administrative and personnel management skills

Sales and marketing skills

Good business negotiation skills

Reporting and presentation skills

Good interpersonal relationship skill

Excellent team spirit at meeting organization goals

Have ingrained passion for meeting targets

Strong problem solving abilities and love working

Excellent interpersonal skill

Experienced in providing adequate and relevant information for Organization

Excellent communication skills and a key contributor to a team

Quick thinking, with the ability to work at a fast pace whilst maintaining accuracy

Dedicated, committed and highly adaptable

Software skills:- Microsoft Office Packages and CorelDraw

Fluent in English language (Oral and Written)

Working Experience

July2014 Till date

SIFTH COMMUNICATIONS NIG. LTD

1, Adeogun Street, Techno Bus Stop, Ifo

Ogun State, Nigeria.

Position: Public Relations Officer

Responsibility -

Act as Public Relations Officer

Monitor customers installation and relationship

Prepare and present weekly activity reports

Conduct training sessions for clients

Provide customer support through product solution analysis

Present company products to potential customers

Customer acquisition

Conduct surveys to get new customer

Provide insights and suggest tactical promotions as marketing strategy

Source and gather information to enhance market strategy

Install products for customers on their Laptops, ipads.

Provide product solution analysis

May 2012 - 2014

Ogun State Government (Bureau of land and survey)

Oke Lego Abeokuta ogun state.

Responsibility-

Registering of property

Issuance of certificate of occupancy

Land owner documents regularize

Prepare proposal for programs

Conduct interview and reporting

Deed of agreement and survey plan

June 2011 - 2012

Guaranty Trust Bank Plc

Position: Customer Services (Internal & External Services)

Responsibility -

Customer Services & Marketing

- Facilitated opening of account for customers

- Prepared customers details

Prepared daily report, analysis of transactions and lodgments and

withdrawals on the account.

- Prepared units internal and external memo

- Sent SMS, mails and calls to customers

Prepared balance sheet reconciliations for customers (Statement of

Account)

Reported product trade offers, customers opinion and feedbacks

Promoted banks products, acquired new customers and enhanced

customers patronage

Prepared and gave report of the daily team figure, performing facility

and performance

Prepared and reported daily update on risk assessment of customers

transaction

Prepared and analyzed daily overdrawn account, clearing cheques,

and cheque confirmation

- Assisted in preparing the daily review of fixed deposit, fx- transfer integration

- Monitored marketing operation initiatives

- Managed drive efficiency through effective monitoring and evaluation

Educational Qualification

Nigeria Institute of Management (Chartered) 2009

Graduate.

Covenant University

Ota, Ogun State, Nigeria.

BSc. Business Administration 2008

Danami Computer Training Centre

Iju Ishaga, Agege, Lagos State

Diploma in Computer Engineering and Networking

2009

Bodillon Computer School

Iju Ishaga, Agege, Lagos State

Certificate in Desktop Publishing 2003

Barachel Model College,

Iju Ishaga, Agege, Lagos State

Senior Secondary School Certificate 2002

Barachel Nursery & Primary School

Iju Ishaga, Agege, Lagos State

First School Leaving Certificate 1996

Extra Curriculum Activities

Traveling, Reading, Listening to Music, Watching Movies, building relationship and

Cooking.

Referees

Mrs. Henrietta Toyin Obe Engr.Rasaq Adisa

General Manager. Engineering Department

Nigerian Airspace Management Agency. Sifth Communications Nig. Ltd

Muritala Mohammed International Airport 1, Adeogun street, Techno Bus Stop

Lagos State, Nigeria. Ifo, Ogun State, Nigeria

+234**********. +234 703-***-****

Contact this candidate