Customer Service Quality Assurance

781-***-**** ● *********.*@*****.***

TerAnn Voderberg

**** ** **** – Nestle Quality Assurance Center (hired through Adecco) o Testing food (raw, middle and final) and packaging for pesticides, cleaning agents, and nutrition label documentation. Member of the Safety Committee. Updating storage and supplies for individual chemistry labs. Received Satisfactory Rating in P-Testing helping NQAC continue to be the Lighthouse Laboratory of Nestle Americas.

2009 – Solutions Staffing: Precision Foods

o Created the first R&D production lab set up, including storage and identification scheme. Helped identify expired and out of use ingredients for disposal.

2008 to 2009 – Solutions Staffing: QA analyst with T. Marzetti o Testing for release in a manufacturing setting, including product verification, line start and end protocols and ATP testing. Created a method of tracking the quality of incoming ingredients.

2004 to 2008 – Student, The Ohio State University Relevant Experience

Interpreting and reporting data

Utilizing teamwork to resolve questions and issues

Providing training to personnel on Laboratory Instructions and Nestle Quality Assurance policies and procedures

Organizing and collecting samples

Disposing of samples, proper handling of chemicals and solvents per company and government guidelines

Creating reports to verify consistent operations using scatter plot graphs

Monitoring of processes to ensure consistent operations

Creating and implementing standardized review and storage system

Working in multiple environments including Grade A Dairy and Licensed Canning facilities, Laboratory, Production Floor and office

Administrative and Supervision

Adjust schedules based on time off requests

Implemented and maintain daily lab communication

Personnel performance: hiring, appraisals, and termination

Prepare for various accredited auditing authorities including BRC and ISO

Create, implement and maintain weekly purchase order tracking

Create schedules including required breaks based on company and employee needs 781-***-**** ● *********.*@*****.***

TerAnn Voderberg (continued)

Special Skills

Product delivery: verification, storage and display

Analyze statistical data and display in multiple formats

Familiar with the full suite of Microsoft Office products including Word, Access, PowerPoint and Excel

Track current supplies and place orders for supplies based on current inventory and forecasted need

Familiar with Laboratory testing equipment including Spectrometer, SPE Columns and vacuum manifold Customer Service

Create templates used companywide to educate external customers

Communication throughout organizations from line workers to executives

Use of effective listening skills to defuse situations with both internal and external clients

Education of both internal and external clients including “How biological matter can grow in anything”

Build one-on-one relationships with clients, customers and suppliers resulting in enhanced productivity and sales

Education

Bachelor of Science, Nutrition in Industry from The Ohio State University

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