Customer Service Manager
Resume:
MA. CRISELDA ORIONDO CAGUNGUN
**** ***** ******** **., ********, Manila
****************@*****.***
Mobile no: 099*-***-****
OBJECTIVES:
To establish a career in a demanding working environment where all my skills and efforts can be applied.
To enhance my potential and contribute to the growth of your organization with inspiring performance.
EDUCATION BACKGROUND:
Tertiary : Bachelor of Science in Psychology
Batangas State University – ARASOF Campus
Nasugbu, Batangas
2012 – 2016
Secondary : Batangas State University – ARASOF Campus
Nasugbu, Batangas
1998 – 2002
Primary : Nasugbu West Central School (NWCS)
Nasugbu, Batangas
1994 – 1998
: Philippine Normal University (PNU)
Taft Avenue, Manila
1991 – 1993
RECOGNITION
Dean’s Lister 1st Semester A.Y. 2014-2015
Dean’s Lister 2nd Semester A.Y. 2014-2015
Dean’s Lister 1st Semester A.Y. 2015-2016
Consistent DILG Scholar from A.Y. 2012-2015
WORKING EXPERIENCES:
-English Instructor (Korean Students) - Telemarketer
Griggs University Fibranet Services Asia
Chateau Royale, Batulao ROXACO Landing Commercial
Nasugbu, Batanga Nasugbu, Batangas
March 2010 – July 2010 July 2008 – September 2008
-Membership Assistant - Personnel Officer
Pico de Loro Beach & Country Club Pico Marine Services Inc.
Brgy. Papaya, Nasugbu, Batangas Club Punta Fuego
April 2009 – September 2009 Brgy. Balaytique, Nasugbu, Batangas
November 2007 – May 2008
SKILLS AND INTERESTS:
-Computer Literate (Microsoft Office)
-Watching Television & Movies
-Reading Cook Books
-Cooking/Baking
-Surfing the net
OTHER QUALIFICATIONS:
-Good at speaking and reading English and Filipino
-Confident, service oriented, works gracefully under pressure, reliable, resourceful and responsible.
-Can work with minimum supervision. Can be a team leader as well as team player.
-Have good interpersonal skills.
SEMINARS AND TRAININGS ATTENDED:
Family Welfare Program Seminar
2nd Floor, Conference Room, ECC Bldg.
Gil Puyat Ave, Makati City
January 28, 2016
Comprehensive Safety Awareness Seminar
Integrated Power & Control Provider, Inc.
8070 Estrella St. cor. Tanguile St.
San Antonio Village, Makati City
March 02, 2016
Orientation Seminar on Department Order No. 18-A,
2nd Floor, Conference Room, ECC Bldg.
Gil Puyat Ave, Makati City
January 28, 2016
On-the-Job Training
Avega Bros. Integrated Shipping Corp.
8070 Estrella St. cor. Tanguile St.
San Antonio Village, Makati City
January – March
On-the-Job Training
Metro Psyche Facility
Dr. Sixto Antonio Avenue, Maybunga Pasig City
November – January 2015
Family Link Philippines – Mental Helath Education Program
Metro Psyche Facility
Dr. Sixto Antonio Avenue, Maybunga Pasig City
October 24 and 31 2015
Relationship between Personality and Mental Health: A Subjective Well-being
PMHA Lipa – Batangas Chapter
BatStateU – ARASOF Campus, Hostel Buliding, Nasugbu, Batangas
October 10, 2015
Peer Facilitator’s Training Gear Up
Office of Guidance and Counseling (OGC)
BatStateU – Main Campus, Batangas City
July 31, 2015
Assessing Your Training Needs: Needs Assessment to Training Goals
Association of Psychology Students (APS)
Higher education Building, BatStateU ARASOF Campus
February 28, 2015
Sourcing, Recruitment and Placement: “What’s in Surface and Beyond?”
Association of Psychology Students (APS)
Higher education Building, BatStateU ARASOF Campus
January 18, 2015
“The Road to Licensure: Psychological Assessment in Focus”
Provincial Gymnasium, Trece Martires, Cavite City
December 05, 2014
From Interview to Feedback: What you need to know about Psychological Assessment
Cavite Center for Mental Health
Provincial Gymnasium, Trece Martires, Cavite City
December 06, 2013
“Clinically Psyched: A Frame of Mind”
CECS Bldg., BatStateU ARASOF Campus, Nasugbu, Batangas
October 21, 2013
Building Psychology with G.U.T.S. – Genuine Urge to Succeed
Association of Psychology Students (APS)
BatStateU – ARASOF Campus
Joson Gymnasium, Nasugbu, Batangas
October 13, 2012
Customer Service Training
2009
BPI Sales Training
By: Jeff Mahony (Consultant for BPI Solutions)
2008
Catering and Food Services (TESDA)
2007
PERSONAL DATA
Age : 31 yrs old
Nickname : Dang
Birth D ate : September 11, 1984
Height : 5’8 1/2”
Weight : 140 lbs.
Religion : Roman Catholic
Civil Status : Single
Citizenship : Filipino
CHARACTER REFERENCES:
Mr. Rudy Rey “Rudolf” W. Gumba
Commercial Services Manager
Pier 6, MANILA NORTH HARBOR
Tondo, Manila
Ms. Maria Angelica “Maan” L. Lucas
Senior Estate Manager
Hamilo Coast
Brgy. Papaya Nasugbu, Batangas
Mr. Antonio “Tony” C. Soriano Ms. Jackie Rose “Jack” F. Regis
VP Charter Inland Logistics Manager
Avega Bros. Integrated Shipping Corp. Avega Bros. Integrated Shipping Corp.
8070 Tanguile St., cor. Estrella Ave., 8070 Tanguile St., cor. Estrella Ave.,
San Antonio Village, Makati City San Antonio Village, Makati City
I hereby certify that the above information are true and correct to the best of my knowledge and beliefs.
Ma. Criselda O. Cagungun
Ma. Criselda Oriondo Cagungun
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